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Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.; Réegnard, Nazim; L'Ecuyer, Pierre - In: Operations research 64 (2016) 2, pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
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Borders in service : enactments of nationhood in transnational call centres
Mirchandani, Kiran; Poster, Winifred R. - 2016
Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India, this...
Persistent link: https://www.econbiz.de/10011540413
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The impact of sales contests on customer listening : an empirical study in a telesales context
Koehl, Maryse; Poujol, Juliet F.; Tanner, John F. - In: The journal of personal selling & sales management : JPSSM 36 (2016) 3, pp. 281-293
Persistent link: https://www.econbiz.de/10011565556
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Was hat den stärksten Einfluss auf die Arbeitszufriedenheit von Call-Center Agenten?
Jacquemin, Axel - 2010
Persistent link: https://www.econbiz.de/10008749403
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Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Doellgast, Virginia - 2012
Persistent link: https://www.econbiz.de/10009517861
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Markenpersönlichkeit und Mitarbeiterverhalten in Kundentelefonaten
Lieven, Theo - 2009
Persistent link: https://www.econbiz.de/10003804664
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CRM und Call Center : beziehungsorientiertes Controlling auf Basis medialer Interaktion
Bolte, Tim - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001724793
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Callcenter : Unternehmensstrategien und Arbeitssysteme aus markt- und ressourcenbasierter Sicht
Hild, Paul; Beck, Jennifer - 2002
Persistent link: https://www.econbiz.de/10001689691