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Qualitätsmanagement
16,725
Customer satisfaction
15,278
Quality management
14,344
Kundenzufriedenheit
13,625
Krankenhaus
13,204
Hospital
11,862
Service quality
9,374
Dienstleistungsqualität
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5,938
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2,542
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2,470
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2,427
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2,307
Product quality
1,929
Produktqualität
1,920
Prozessmanagement
1,551
Business process management
1,409
Patients
1,402
Patienten
1,398
customer satisfaction
1,267
Arbeitszufriedenheit
1,262
Job satisfaction
1,255
Unternehmenserfolg
1,252
Firm performance
1,223
Supply chain
1,210
Lieferkette
1,208
India
1,159
Standardisierung
1,141
Standardization
1,134
Indien
1,121
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1,117
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Undetermined
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12,400
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816
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687
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454
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363
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75
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75
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Fernandez, Pablo
338
Antony, Jiju
138
Siciliani, Luigi
107
Bruhn, Manfred
91
Gaynor, Martin
85
Han, Heesup
80
Augurzky, Boris
79
Budzinski, Oliver
73
Velez-Pareja, Ignacio
72
Homburg, Christian
67
Devadasan, S. R.
60
Klotz, Michael
56
Propper, Carol
54
Talib, Faisal
54
Straume, Odd Rune
52
Levy, Daniel
51
Shahin, Arash
49
Kessler, Daniel P.
48
Rahman, Zillur
48
Mattila, Anna S.
47
Töpfer, Armin
47
Dale, Barrie G.
46
Tham, Joseph
45
Dranove, David
44
Svensson, Göran
44
Carabias, Jose M.
41
Schreyögg, Jonas
41
Vogt, William B.
41
Kamiske, Gerd F.
40
Kramer, Jost W.
39
Mittal, Vikas
39
Prybutok, Victor R.
39
Cudney, Elizabeth A.
38
Magni, Carlo Alberto
38
Town, Robert J.
38
Zapp, Winfried
38
Aksoy, Lerzan
37
Eiff, Wilfried von
37
Stauss, Bernd
37
Gowrisankaran, Gautam
36
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
258
National Bureau of Economic Research
240
Springer Fachmedien Wiesbaden
104
IESE Business School, Universidad de Navarra
97
OECD
43
Hochschulrektorenkonferenz
42
MASTER CONSULTORES
40
IGI Global
37
Technology Management, Economics and Policy Program (TEMEP), Seoul National University
34
Université Paris-Dauphine (Paris IX)
33
EconWPA
32
W. Kohlhammer GmbH
30
Laboratoire de Recherche sur l'Industrie et l'Innovation (Lab.RII), Université du Littoral Côte d'Opale
26
Verlag Dr. Kovač
25
Fachbereich Wirtschaft, Hochschule Wismar
23
Deutsches Institut für Normung
22
Springer-Verlag GmbH
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Verband der Automobilindustrie
22
Centre for Research into Industry, Enterprise, Finance and the Firm (CRIEFF), University of St. Andrews
21
Fachbereich Wirtschaft, Fachhochschule Stralsund
21
Hochschule <Wismar> / Fachbereich Wirtschaft
21
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
21
Deutsche Gesellschaft für Qualität
20
C.E.P.R. Discussion Papers
19
CESifo
19
Deutschland / Statistisches Bundesamt
18
Books on Demand GmbH <Norderstedt>
16
Institut für Strategie und Unternehmensökonomik (ISU), Wirtschaftswissenschaftliche Fakutät
15
Shaker Verlag
15
NET Institute
13
National Bureau of Economic Research (NBER)
13
Centre Emile Bernheim, Solvay Brussels School of Economics and Management
12
Stralsund Information Management Team
11
World Bank
11
Department of Economics, University of Pennsylvania
10
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
10
Institute of Business Entropy
10
Institutet för Näringslivsforskning (IFN)
10
Istituto di Ricerca sulla Crescita Economica Sostenibile (IRCrES), Consiglio Nazionale delle Ricerche
10
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
10
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
651
International journal of hospitality management
535
International journal of productivity and quality management : IJPQM
500
The TQM journal : the international review of organizational improvement
483
International journal of quality & reliability management
437
Journal of retailing and consumer services
434
International journal of production research
410
Journal of business research : JBR
354
Total quality management & business excellence
300
Health care management review : HCM review
268
SpringerLink / Bücher
258
MPRA Paper
257
International journal of production economics
252
NBER working paper series
239
International journal of contemporary hospitality management
221
The service industries journal
219
European journal of operational research : EJOR
218
Quality management journal : QMJ
214
Tourism management : research, policies, practice
210
Health care management science
203
Working paper / National Bureau of Economic Research, Inc.
199
NBER Working Paper
196
The journal of services marketing
196
Journal of health organization and management
193
International journal of six sigma and competitive advantage : IJSSCA
188
Journal of Services Marketing
184
Journal of hospitality marketing & management
182
Journal of travel and tourism marketing
175
Journal of health economics
174
International journal of services and operations management
153
Cogent business & management
152
International journal of quality and service sciences
141
Health economics
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Management science : journal of the Institute for Operations Research and the Management Sciences
119
Krankenhausmanagement : Strategien, Konzepte, Methoden
113
Service business
109
European Journal of Marketing
108
Services marketing quarterly
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
107
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ECONIS (ZBW)
42,296
USB Cologne (EcoSocSci)
2,603
RePEc
2,570
Other ZBW resources
1,497
EconStor
835
USB Cologne (business full texts)
178
BASE
91
OLC EcoSci
49
ArchiDok
3
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111
A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
Raychaudhuri, P. S.
;
Farooqi, Rahela
- In:
Global business review
14
(
2013
)
3
,
pp. 507-527
Persistent link: https://www.econbiz.de/10010230045
Saved in:
112
Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective
Chen, Lisa Y.
- In:
World review of entrepreneurship, management and …
9
(
2013
)
4
,
pp. 543-558
Persistent link: https://www.econbiz.de/10010230098
Saved in:
113
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
114
An approach of new product planning using quality function deployment and fuzzy linear programming model
Ko, Wen-chang
;
Chen, Liang-hsuan
- In:
International journal of production research
52
(
2014
)
6
,
pp. 1728-1743
Persistent link: https://www.econbiz.de/10010257311
Saved in:
115
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
116
Quality evaluation of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
117
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
118
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
119
Service quality as determinant of customer satisfaction
Đukić, Suzana
;
Kijevčanin, Velida
- In:
Facta Universitatis / Series economics and organization …
9
(
2012
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10010458779
Saved in:
120
Application of importance and satisfaction indicators for service quality imporvement of customer satisfaction
Chen, Fei-Yun
;
Chen, Shun-Hsing
- In:
International journal of services technology and management
20
(
2014
)
1/2/3
,
pp. 108-122
Persistent link: https://www.econbiz.de/10010505378
Saved in:
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