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13,795
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11,529
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11,368
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7,549
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2,761
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2,562
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2,390
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2,137
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2,039
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2,012
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1,792
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1,778
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1,755
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Kumar, V.
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Huber, Frank
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Herrmann, Andreas
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Mattila, Anna S.
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Stauss, Bernd
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Hollebeek, Linda D.
52
Mittal, Vikas
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Smith, Alan D.
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Aksoy, Lerzan
48
Gil Saura, Irene
48
Piller, Frank T.
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Krafft, Manfred
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Svensson, Göran
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Matzler, Kurt
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Reichwald, Ralf
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Prentice, Catherine
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Stock-Homburg, Ruth
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Töpfer, Armin
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Wong, IpKin Anthony
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Grewal, Dhruv
36
Loureiro, Sandra Maria Correia
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Wilde, Klaus D.
35
Georgi, Dominik
34
Hadwich, Karsten
34
Hyun, Sunghyup Sean
34
Thaichon, Park
34
Agnihotri, Raj
33
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National Bureau of Economic Research
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IGI Global
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Books on Demand GmbH <Norderstedt>
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
11
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
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Nomos Verlagsgesellschaft
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American Marketing Association
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Faculteit Economie en Bedrijfskunde, Universiteit Gent
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Fördergesellschaft Marketing an der Universität Augsburg
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Haufe-Lexware GmbH & Co. KG
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HAL
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Institut für Wirtschaftsinformatik <Bern>
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Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
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Information Resources Management Association
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Universität Mannheim
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
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5
Technische Universität Dresden
5
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5
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747
International journal of hospitality management
507
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441
SpringerLink / Bücher
351
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The service industries journal
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Tourism management : research, policies, practice
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210
International journal of contemporary hospitality management
207
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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The journal of business & industrial marketing
204
Journal of strategic marketing
199
Journal of Services Marketing
192
International journal of electronic customer relationship management : IJECRM
162
Journal of service research : JSR
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Cogent business & management
158
Asia Pacific journal of marketing and logistics
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Journal of marketing
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Services marketing quarterly
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Psychology & marketing
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Journal of retailing
137
Journal of service management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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European journal of marketing : EJM
131
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
124
Marketing intelligence & planning
124
Service business
123
Gabler Edition Wissenschaft
117
The international journal of bank marketing : IJBM
117
The journal of brand management : an international journal
116
The journal of product & brand management
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
111
European Journal of Marketing
110
Journal of marketing management : MM
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International Journal of Bank Marketing
109
Journal of air transport management
104
Tourism management perspectives : TMP
103
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ECONIS (ZBW)
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EconStor
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BASE
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1
Information technology, customer satisfaction, and profit : theory and evidence
Mithas, Sunil
;
Krishnan, Mayuram S.
;
Fornell, Claes
- In:
Information systems research : ISR
27
(
2016
)
1
,
pp. 166-181
Persistent link: https://www.econbiz.de/10011460172
Saved in:
2
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
3
Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
4
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
5
Customer relationship management's linking to export performance : the mediating role of relational capital, in Iran
Aminafshar, Zahra
;
Bayat, Ruhollah
;
Hooshangi, Mohsen
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 200-218
Persistent link: https://www.econbiz.de/10012695176
Saved in:
6
Studies of CRM : management capabilities and the mediating role of customer satisfaction
Hsu, Cheng-Se
;
Islam, Majidul
;
Yang, Yi-feng
- In:
International journal of business excellence
10
(
2016
)
2
,
pp. 264-282
Persistent link: https://www.econbiz.de/10011666285
Saved in:
7
The impact of knowledge management on customer relationship management : a case from the fast food industry in Jordan
Mahawrah, Fadi
;
Shehabat, Issa
;
Abu-Shanab, Emad
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011688025
Saved in:
8
The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail
;
Ghaleb, Abdulsalam
- In:
Middle East journal of management : MEJM
6
(
2019
)
4
,
pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
Saved in:
9
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
10
Does age affect relationships between customer's attitude, CRM knowledge, satisfaction and relationship share in hotels?
Maggon, Mohita
- In:
International Journal of Hospitality and Event Management
2
(
2018
)
1
,
pp. 38-69
Persistent link: https://www.econbiz.de/10012179593
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