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Predicting customer satisfaction towards mobile value-added services : an application of multiple regression
Jasrai, Lokesh - In: The IUP journal of marketing management : IJMM 13 (2014) 1, pp. 29-44
Persistent link: https://www.econbiz.de/10010347451
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Enough is enough! : or is it? ; factors that impact switching intentions in extended travel service transactions
Coulter, Keith S. - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 144-155
Persistent link: https://www.econbiz.de/10003863488
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An ordinal regression method for multicriteria analysis of customer satisfaction
João, Isabel M.; Costa, Carlos A. Bana e; Figueira, … - In: Multiple criteria decision making for sustainable …, (pp. 167-176). 2010
Persistent link: https://www.econbiz.de/10003911790
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Prioritisation of the determinants of customer satisfaction : a simultaneous equation approach in ordinal endogenous set-up
Mukhopadhyay, Indranil; Bandyopadhyay, Souvik Kumar; … - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 117-130
Persistent link: https://www.econbiz.de/10008986619
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Customer satisfaction barometers and economic development : an explorative ordinal regression analysis
Grigoroudis, E.; Nikolopoulou, G.; Zopounidis, Constantin - In: Total quality management & business excellence : an … 19 (2008) 5/6, pp. 441-460
Persistent link: https://www.econbiz.de/10003740718
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Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty
Bridson, Kerrie; Evans, Jody; Hickman, Melissa - In: Journal of retailing and consumer services 15 (2008) 5, pp. 364-374
Persistent link: https://www.econbiz.de/10003742277
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Non-normal simultaneous regression models for customer linkage analysis
Dotson, Jeffrey P.; Retzer, Joseph; Allenby, Greg M. - In: Quantitative marketing and economics : QME 6 (2008) 3, pp. 257-277
Persistent link: https://www.econbiz.de/10003765609
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Kundenorientierte Gestaltung von Produktkonfiguratoren
Polak, Benjamin - 2008
Persistent link: https://www.econbiz.de/10003758371
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Market segmentation based on customer satisfaction-loyalty links
Wang, Xia; Ping, Zhao; Wang, Gao; Liu, Jia - In: Frontiers of business research in China : selected … 1 (2007) 2, pp. 211-221
Persistent link: https://www.econbiz.de/10003759592
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What constitutes excellent user experience in online consumers' return services?
Chen, Jingwen; Ma, Yan - In: International journal of services technology and … 26 (2020) 4, pp. 291-304
Persistent link: https://www.econbiz.de/10012503577