//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Multi-Channel-Beziehungsmanage...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
25,037
Beziehungsmarketing
25,035
Electronic Commerce
23,538
E-commerce
20,569
Konsumentenverhalten
11,955
Consumer behaviour
11,952
Online-Handel
5,950
Online retailing
5,947
Customer satisfaction
5,740
Kundenzufriedenheit
5,739
Internet
5,446
Theorie
4,976
Theory
4,963
Distribution channel
4,856
Vertriebsweg
4,838
Deutschland
4,785
Germany
4,450
Service quality
4,350
Dienstleistungsqualität
4,349
Informationssystem
3,953
Social Web
3,661
Social web
3,661
Lieferantenmanagement
3,448
Supplier relationship management
3,448
Online-Marketing
3,399
Internet marketing
3,341
Einzelhandel
2,923
Retail trade
2,839
Brand management
2,768
Markenführung
2,767
Kundenmanagement
2,556
USA
2,547
Marketingmanagement
2,506
Information system
2,482
United States
2,473
Marketing management
2,456
Digitalisierung
2,149
Vertrauen
2,074
Informationstechnik
2,037
Confidence
2,033
more ...
less ...
Online availability
All
Undetermined
15,251
Free
9,272
Type of publication
All
Article
34,303
Book / Working Paper
23,084
Journal
240
Other
20
Type of publication (narrower categories)
All
Article in journal
26,132
Aufsatz in Zeitschrift
26,132
Aufsatz im Buch
6,831
Book section
6,831
Graue Literatur
3,812
Non-commercial literature
3,812
Hochschulschrift
2,982
Thesis
2,299
Working Paper
2,221
Arbeitspapier
2,176
Collection of articles of several authors
1,743
Sammelwerk
1,743
Aufsatzsammlung
1,080
Case study
847
Fallstudie
847
Konferenzschrift
794
Dissertation u.a. Prüfungsschriften
502
Conference proceedings
396
Lehrbuch
395
Bibliografie enthalten
366
Bibliography included
366
Ratgeber
359
Amtsdruckschrift
353
Government document
353
Textbook
336
Guidebook
330
Conference paper
301
Konferenzbeitrag
301
Handbook
199
Handbuch
199
Reprint
131
Collection of articles written by one author
118
Sammlung
118
Glossar enthalten
105
Glossary included
105
Bibliographie
92
Bibliografie
77
Forschungsbericht
73
Mehrbändiges Werk
59
Multi-volume publication
59
more ...
less ...
Language
All
English
43,489
German
12,301
Undetermined
1,468
French
251
Polish
86
Russian
60
Spanish
57
Italian
56
Dutch
29
Swedish
25
Hungarian
21
Romanian
19
Czech
9
Portuguese
8
Bulgarian
7
Croatian
7
Finnish
6
Japanese
6
Norwegian
5
Ukrainian
5
Multiple languages
4
Serbian
4
Danish
3
Slovak
3
Bosnian
2
Malay (macrolanguage)
2
Arabic
1
Kazakh
1
Korean
1
Slovenian
1
Turkish
1
more ...
less ...
Author
All
Bruhn, Manfred
130
Homburg, Christian
120
Kollmann, Tobias
93
Kumar, V.
87
Bauer, Hans H.
83
Heinemann, Gerrit
75
Wirtz, Bernd W.
72
Verhoef, Peter C.
70
Huber, Frank
63
Smith, Alan D.
63
Alt, Rainer
59
Han, Heesup
55
Herrmann, Andreas
54
Wiedmann, Klaus-Peter
54
Krafft, Manfred
53
Ahlert, Dieter
52
Hollebeek, Linda D.
52
Palmatier, Robert W.
50
Stauss, Bernd
50
Piller, Frank T.
49
Fritz, Wolfgang
48
Albers, Sönke
47
Hudetz, Kai
46
Reichwald, Ralf
44
Weinhardt, Christof
42
Hippner, Hajo
41
Mattila, Anna S.
41
Neslin, Scott A.
40
Nijkamp, Peter
40
Meffert, Heribert
39
Gil Saura, Irene
38
Skiera, Bernd
38
Swoboda, Bernhard
38
Walsh, Gianfranco
38
Ghose, Anindya
37
Schögel, Marcus
37
Sheth, Jagdish N.
37
Wilde, Klaus D.
37
Krcmar, Helmut
36
Lee, In
36
more ...
less ...
Institution
All
IGI Global
227
Springer Fachmedien Wiesbaden
153
National Bureau of Economic Research
82
OECD
73
Europäische Kommission
44
Organisation for Economic Co-operation and Development
39
World Bank Group
29
Deutsche Bank <Frankfurt am Main> / Research
23
Edward Elgar Publishing
20
Nomos Verlagsgesellschaft
19
Springer-Verlag GmbH
19
UNCTAD
18
Books on Demand GmbH <Norderstedt>
17
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
17
Verlag Dr. Kovač
16
World Bank
16
Haufe-Lexware GmbH & Co. KG
14
Institut für Wirtschaftsinformatik <Bern>
14
International Federation for Information Processing
14
Technische Universität Dresden
14
American Marketing Association
13
Information Resources Management Association
13
Springer Gabler <Firma>
13
Universität St. Gallen
13
Competence Center E-Commerce <Bochum>
11
Federal Reserve Bank of Chicago
11
International Trade Centre
11
AMACOM
10
Erasmus Research Institute of Management
10
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
10
Institut der Deutschen Wirtschaft Köln Consult
10
Universität Mannheim
10
Verlag Franz Vahlen
10
Ecademy CH
9
Erich-Schmidt-Verlag <Berlin>
9
Europäische Kommission / Generaldirektion Informationsgesellschaft
9
Institut für Informationswirtschaft und -management <Karlsruhe>
9
NetLibrary, Inc
9
UNCTAD / Secretariat
9
Universität <Duisburg-Essen> / Lehrstuhl für E-Business und E-Entrepreneurship
9
more ...
less ...
Published in...
All
Journal of retailing and consumer services
819
Journal of business research : JBR
805
SpringerLink / Bücher
611
Industrial marketing management : the international journal for industrial and high-tech firms
522
International journal of hospitality management
321
European journal of operational research : EJOR
250
The journal of services marketing
236
The journal of business & industrial marketing
229
International journal of production economics
225
The service industries journal
215
Management science : journal of the Institute for Operations Research and the Management Sciences
205
Journal of the Academy of Marketing Science
204
Electronic commerce research
198
Journal of retailing
196
Journal of strategic marketing
188
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
186
International journal of business information systems : IJBIS
178
Gabler Edition Wissenschaft
170
Journal of marketing
165
Springer eBook Collection
156
Information systems and e-business management : ISeB
155
International journal of electronic customer relationship management : IJECRM
155
Journal of travel and tourism marketing
154
International journal of production research
153
Springer eBook Collection / Business and Economics
146
International journal of contemporary hospitality management
138
Tourism management : research, policies, practice
138
Asia Pacific journal of marketing and logistics
137
Journal of hospitality marketing & management
137
Information systems research : ISR
134
Cogent business & management
133
Journal of internet commerce
133
Technological forecasting & social change : an international journal
133
The international review of retail, distribution and consumer research
130
Journal of service research : JSR
124
Psychology & marketing
121
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
120
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
120
The journal of product & brand management
120
International journal of electronic marketing and retailing : IJEMR
119
more ...
less ...
Source
All
ECONIS (ZBW)
52,829
USB Cologne (EcoSocSci)
3,540
RePEc
593
USB Cologne (business full texts)
421
BASE
128
EconStor
94
Other ZBW resources
22
ArchiDok
12
OLC EcoSci
8
more ...
less ...
Showing
1
-
10
of
57,647
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The use of technology in direct-selling marketing channels : digital avenues for dynamic growth
Harrison, Dana E.
;
Hair, Joseph F.
- In:
Journal of marketing channels : ... distribution …
24
(
2017
)
1/2
,
pp. 39-50
Persistent link: https://www.econbiz.de/10011749083
Saved in:
2
Disentangling the Iipact of omnichannel integration on consumer behavior in integrated sales channels
Trenz, Manuel
;
Veit, Daniel J.
;
Tan, Chee-Wee
- In:
MIS quarterly
44
(
2020
)
3
,
pp. 1207-1258
Persistent link: https://www.econbiz.de/10012403949
Saved in:
3
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
4
When do online consumers shop in an offline store : the moderating effects of product characteristics
Shen, Kathy Ning
;
Cai, Yuanfeng
;
Guo, Zhaoyang
- In:
Journal of marketing channels : ... distribution …
23
(
2016
)
3
,
pp. 129-145
Persistent link: https://www.econbiz.de/10011538938
Saved in:
5
Designing an emotional strategy : strengthening digital channel engagements
Straker, Karla
;
Wrigley, Cara
- In:
Business horizons
59
(
2016
)
3
,
pp. 339-346
Persistent link: https://www.econbiz.de/10011488399
Saved in:
6
Customer retention strategies for disintermediated travel agents : how to stop customers from migrating to online booking channels
Viljoen, Kim
;
Roberts-Lombard, M.
- In:
The journal of applied business research
32
(
2016
)
2
,
pp. 541-554
Persistent link: https://www.econbiz.de/10011500621
Saved in:
7
Customer retention strategies for disintermediated travel agents : how to stop customers from migrating to online booking channels
Viljoen, Kim
;
Roberts-Lombard, Mornay
- In:
The journal of applied business research
32
(
2016
)
3
,
pp. 681-694
Persistent link: https://www.econbiz.de/10011500808
Saved in:
8
Helping firms reduce complexity in multichannel online data : a net taxonomy-based approach for customer journeys
Anderl, Eva
;
Schumann, Jan Hendrik
;
Kunz, Werner
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 185-203
Persistent link: https://www.econbiz.de/10011505019
Saved in:
9
Why do stores drive online sales? : evidence of underlying mechanisms from a multichannel retailer
Kumar, Anuj
;
Mehra, Amit
;
Kumar, Subodha
- In:
Information systems research : ISR
30
(
2019
)
1
,
pp. 319-338
Persistent link: https://www.econbiz.de/10012038230
Saved in:
10
Channel collaboration in e-commerce : a study on channel relationship from the perspective of vendors selling on online platforms, the e-retailers
Yadav, Rajan
;
Bhatnagar, Swati
- In:
Transforming organizations through flexible systems …
,
(pp. 223-241)
.
2020
Persistent link: https://www.econbiz.de/10012127721
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->