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Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei; Swaminathan, Srinivasan; Anderson, Rolph E. - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
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The impact of technology on evolving roles of salespeople
Christ, Paul; Anderson, Rolph E. - In: Journal of historical research in marketing 3 (2011) 2, pp. 173-193
Persistent link: https://www.econbiz.de/10009233215
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Consumer expectations and the communications gap : Causes of consumer dissatisfaction
Anderson, Rolph E.; Jolson, Marvin A. - In: Business horizons 16 (1973) 2, pp. 11-16
Persistent link: https://www.econbiz.de/10001833613
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Our working women : an underutilized resource
Anderson, Rolph E.; Tersine, Richard J. - In: Business horizons 16 (1973) 1, pp. 55-62
Persistent link: https://www.econbiz.de/10001833647
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Transformational leadership effects on salespeople's attitudes, striving, and performance
Gao, Ronnie; Murphy, William H.; Anderson, Rolph E. - In: Journal of business research : JBR 110 (2020), pp. 237-245
Persistent link: https://www.econbiz.de/10012237844
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The effects of expectation disconfirmations on customer outcomes in e-markets : impact of national culture
Song, Lei; Weisstein, Fei L.; Anderson, Rolph E.; … - In: Journal of marketing channels : ... distribution … 23 (2016) 4, pp. 217-229
Persistent link: https://www.econbiz.de/10011628602
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Impact of salesperson macro-adaptive selling strategy on job performance and satisfaction
Kwak, Hyokjin; Anderson, Rolph E.; Leigh, Thomas W.; … - In: Journal of business research : JBR 94 (2019), pp. 42-55
Persistent link: https://www.econbiz.de/10011947293
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Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan; Anderson, Rolph E.; Song, Lei - In: Journal of marketing channels : ... distribution … 25 (2018) 1/2, pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
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Our working women : An underutilized resource
Anderson, Rolph E.; Tersine, Richard J. - In: Business Horizons 16 (1973) 1, pp. 55-62
Persistent link: https://www.econbiz.de/10005333492
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The sales manager: Tomorrow's super marketer
Rosenbloom, Bet; Anderson, Rolph E. - In: Business Horizons 27 (1984) 2, pp. 50-56
Persistent link: https://www.econbiz.de/10005354115