We propose a framework integrating text mining and psychometrics to translate online product reviews into a brand positioning map that isolates their underlying quality perceptions and preferences for competing alternatives from the reviewers' language propensities. More specifically, we develop...

Do Americans spend more time watching TV and shopping than do Britons? If so, then where does the additional time come from? In this study, we present evidence that aggregate time-use comparisons are potentially misleading, because they ignore differences in sample and population composition...

Despite the central role of social class or socioeconomic status on consumer behavior and the fact that this construct has been utilized in marketing research for more than seven decades, the marketing literature is surprisingly short on the conceptualization and measurement of this important...

To better plan their programs, producers of performing arts events need forecasting models that relate ticket sales to the multiple features of a program. The framework we develop, test and implement uncovers audience preferences for the features of an event program from single-ticket sales,...

Despite the claim that satisfaction ratings are linked to repurchase behavior, few attempts can be found that relate satisfaction ratings to actual repurchase behavior. This article fills this void by presenting a conceptual model for relating satisfaction ratings and repurchase behavior. The...

When firms' customers are located in geographically dispersed areas, it can be difficult to manage service quality because its relative importance is likely to vary spatially. This article shows how addressing such spatial aspects of satisfaction data can improve management's ability to...

This research brief is a cautionary note on the dangers of using p-values as empirical evidence for crossover effects in consumer research. If you rely on experimental manipulation to produce between-subjects variation on a moderator construct, and then test for interaction effects on the...

The model presented in this paper integrates two distinct components of the demand for durable goods: adoptions and replacements. The adoption of a new product is modeled as an innovation diffusion process, using price and population as exogenous variables. Adopters are expected to eventually...