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McColl-Kennedy, Janet R.
96
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71
Härtel, Charmine E.J.
25
Ashkanasy, Neal M.
17
Bennett, Rebekah
14
Fujimoto, Yuka
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10
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9
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Gustafsson, Anders
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Equality, Diversity and Inclusion: An International Journal
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ECONIS (ZBW)
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Other ZBW resources
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OLC EcoSci
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BASE
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RePEc
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111
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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112
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
113
Resource integration in liminal periods : transitioning to transformative service
Cheung, Lilliemay
;
McColl-Kennedy, Janet R.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 485-497
Persistent link: https://www.econbiz.de/10011418350
Saved in:
114
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
115
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
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116
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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117
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
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118
Third party customers infecting other customers for better or for worse
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 277-292
Persistent link: https://www.econbiz.de/10009728496
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119
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
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120
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
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