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The propensity to continue internationalization : a study of entrepreneurial decision-making in Australian service firms
Pauwels, Pieter; Patterson, Paul G.; Ruyter, Ko de; … - In: New challenges to international marketing, (pp. 11-36). 2009
Persistent link: https://www.econbiz.de/10003850168
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Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van; Ruyter, Ko de; Wetzels, Martin; … - In: Journal of service research : JSR 11 (2008/09) 4, pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
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An assessment of value creation in mobile service delivery and the moderating role of time consciousness
Kleijnen, Mirella; Ruyter, Ko de; Wetzels, Martin - In: Journal of retailing 83 (2007) 1, pp. 33-46
Persistent link: https://www.econbiz.de/10003438201
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The power of self-efficacy change during service provision : making your customers feel better about themselves pays off
Beuningen, Jacqueline van; Ruyter, Ko de; Wetzels, Martin - In: Journal of service research : JSR 14 (2011) 1, pp. 108-125
Persistent link: https://www.econbiz.de/10008826883
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Getting a discount or sharing the cost : the influence of regulatory fit on consumer response to service pricing schemes
Daryanto, Ahmad; Ruyter, Ko de; Wetzels, Martin - In: Journal of service research : JSR 13 (2010) 2, pp. 153-167
Persistent link: https://www.econbiz.de/10003982818
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Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services
Kleijnen, Mirella; Lievens, Annouk; Ruyter, Ko de; … - In: Journal of service research : JSR 12 (2009/10) 1, pp. 15-35
Persistent link: https://www.econbiz.de/10003877619
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Analyzing factorial data using PLS : application in an online complaining context
Streukens, Sandra; Wetzels, Martin; Daryanto, Ahmad; … - In: Handbook of partial least squares : concepts, methods …, (pp. 567-587). 2010
Persistent link: https://www.econbiz.de/10003944672
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Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams
Ruyter, Ko de; Jong, Ad de; Wetzels, Martin - In: Journal of the Academy of Marketing Science 37 (2009) 4, pp. 470-487
Persistent link: https://www.econbiz.de/10003926601
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Individual differences in motivation to praticipate in online panels : the effect on response rate and response quality perceptions
Brüggen, Elisabeth; Wetzels, Martin; Ruyter, Ko de; … - In: International journal of market research : JMRS ; the … 53 (2011) 3, pp. 369-390
Persistent link: https://www.econbiz.de/10009160893
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B2B channel partner programs : disentangling indebtedness from gratiude
Pelser, Jan; Ruyter, Ko de; Wetzels, Martin; Grewal, Dhruv - In: Journal of retailing 91 (2015) 4, pp. 660-678
Persistent link: https://www.econbiz.de/10011422468