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The impact of QM maturity upon the extent and effectiveness of customer relationship management systems
Li, Jing; Fok, Wing; Fok, Lillian; Hartman, Sandra - In: Supply Chain Management: An International Journal 7 (2002) 4, pp. 212-224
Investigates the relationships between organizational adoption and extent of use of two kinds of programs. Specifically, contends that organizations may vary considerably in QM maturity. Argues that QM maturity organizations will be characterized by perceptions that the culture is different in...
Persistent link: https://www.econbiz.de/10015008261
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Comparing culture, quality management, and CRM systems: a study of managers in the US and mainland China
Hartman, Sandra J.; Fok, Lillian Y.; Li, Jing; Fok, Wing - In: International journal of management and decision making … 7 (2006) 5, pp. 508-524
Persistent link: https://www.econbiz.de/10007377949
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Jobs and People in a Total Quality Management Environment: A Survey of Academicians and Practitioners
Patti, Anthony L.; Hartman, Sandra J.; Fok, Lillian; … - In: International journal of management 18 (2001) 3, pp. 359-368
Persistent link: https://www.econbiz.de/10006977057
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A study of green movement perceptions and behavioural intentions
Li, Jing; Hartman, Sandra J.; Zee, Susan Mu-lan - In: International journal of sustainable economy 1 (2009) 2, pp. 133-143
Persistent link: https://www.econbiz.de/10003818515
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Exploring the use of various technologies, perceptions of success and organizational culture in Jamaica
Hartman, Sandra J.; Fok, Lillian Y.; Li, Jing; Fok, Wing M. - In: Competitiveness review : an international business … 19 (2009) 3, pp. 224-238
Persistent link: https://www.econbiz.de/10003928520
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A study of green movement perceptions and behavioural intentions
Li, Jing; Hartman, Sandra J.; Zee, Susan M.L. - In: International Journal of Sustainable Economy 1 (2009) 2, pp. 133-143
In this study, we discuss the development of an instrument to examine subjects' awareness of and intentions to behave in accordance with what has become known as the 'green movement'. Environmental friendliness and sustainability are the major concerns of green products, green manufacturing and...
Persistent link: https://www.econbiz.de/10005078534
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Exploring the use of various technologies, perceptions of success and organizational culture in Jamaica
Hartman, Sandra J.; Fok, Lillian Y.; Li, Jing; Fok, Wing M. - In: Competitiveness review : an international business … 19 (2009) 3, pp. 224-238
Persistent link: https://www.econbiz.de/10009891352
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A study of green movement perceptions and behavioural intentions
Li, Jing; Hartman, Sandra J.; Zee, Susan M. L. - In: International journal of sustainable economy 1 (2009) 2, pp. 133-143
Persistent link: https://www.econbiz.de/10009925399
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Relationships among quality management, IS use and organizational performance in the health care and non-health care setting
Hartman, Sandra J.; Fok, Lillian Y.; Fok, Wing M.; Li, Jing - In: Total quality management 13 (2002) 7, pp. 927-944
Persistent link: https://www.econbiz.de/10007164132
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A study of green movement perceptions and behavioural intentions
Li, Jing; Hartman, Sandra J.; Zee, Susan M.L. - In: International Journal of Sustainable Economy 1 (2009) 2, pp. 133-143
In this study, we discuss the development of an instrument to examine subjects' awareness of and intentions to behave in accordance with what has become known as the 'green movement'. Environmental friendliness and sustainability are the major concerns of green products, green manufacturing and...
Persistent link: https://www.econbiz.de/10008539472