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Measurement of Service Quality from the Customer's Perspective - An Empirical Study

Saravanan, R.; Rao, K.S.P. - In: Total quality management & business excellence : an … 18 (2007) 4, pp. 435-450

Persistent link: https://www.econbiz.de/10007728621

Measurement of Service Quality from the Customer's Perspective - An Empirical Study

Saravanan, R.; Rao, K.S.P. - In: Total quality management & business excellence : an … 18 (2007) 3-4, pp. 435-450

Persistent link: https://www.econbiz.de/10007742468

Service Quality From the Customer's Perspective: An Empirical Investigation - Service quality in the automobile industry in India is evaluated using a version of the SERVQUAL instr...

Saravanan, R.; Rao, K.S.P. - In: Quality management journal : QMJ 14 (2007) 3, pp. 15-24

Persistent link: https://www.econbiz.de/10007757604

Development and validation of an instrument for measuring Total Quality Service

Saravanan, R.; Rao, K.S.P. - In: Total quality management & business excellence : an … 17 (2006) 6, pp. 733-750

Persistent link: https://www.econbiz.de/10007290010

The Impact of Employees' Characteristics on Total Quality Service Implementation: An Empirical Study - A look at the implementation of quality management practices in the service s...

Saravanan, R.; Rao, K.S.P. - In: Quality management journal : QMJ 13 (2006) 4, pp. 22-35

Persistent link: https://www.econbiz.de/10007377377

Comment on: Enumeration of All Minimal Cutsets for a Node Pair in a Graph

Sankar, V.; Prasad, V.C.; Rao, K.S.P. - In: IEEE transactions on reliability : R ; IEEE T R 42 (1993) 1, pp. 44-45

Persistent link: https://www.econbiz.de/10006639267

Foreword

Rao, K.S.P.; Vijayakumar, A.; Sarker, R.A. - 2006

Persistent link: https://www.econbiz.de/10008222665

Fuzzy System Approach for Fault Diagnosis in LPG Bottling Plant: A Case Study

Rajakarunakaran, S.; Devaraj, D.; Ratnam, G.S.V.; Rao, … - In: International journal of industrial engineering : … 13 (2006) 3, pp. 292-298

Persistent link: https://www.econbiz.de/10007386538

Impact of Atlantic SST and high frequency atmospheric variability on the 1993 and 2008 Midwest floods: Regional climate model simulations of extreme climate events

Patricola, Christina; Chang, Ping; Saravanan, R. - In: Climatic Change 129 (2015) 3, pp. 397-411

The role of sea surface temperature anomalies (SSTAs) in the Atlantic and eastern Pacific and high-frequency atmospheric variability from the Pacific during the 1993 and 2008 Midwest floods is investigated with a regional climate model. The SSTAs insignificantly modulate Midwest rainfall during...

Persistent link: https://www.econbiz.de/10011241496

Heat transfer studies on a GAXAC (generator-absorber-exchange absorption compression) cooler

Rameshkumar, A.; Udayakumar, M.; Saravanan, R. - In: Applied Energy 86 (2009) 10, pp. 2056-2064

A detailed heat transfer model of GAXAC (generator-absorber-exchange absorption compression) cycle using ammonia-water as working fluid is reported. The effect of UA (heat transfer conductance, kW/K) of each component on COP and cycle capacity is investigated. The results show that UA of the...

Persistent link: https://www.econbiz.de/10008913823