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Logistic service quality and t...
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Beziehungsmarketing
37
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37
Customer satisfaction
26
Kundenzufriedenheit
25
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24
Retail trade
24
Consumer behaviour
23
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17
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Gil Saura, Irene
112
Berenguer Contrí, Gloria
30
Moliner-Velázquez, Beatriz
15
Gallarza, Martina G.
14
Šerić, Maja
14
Ruiz-Molina, María-Eugenia
12
Fuentes-Blasco, Maria
10
Ruiz-Molina, Maria-Eugenia
9
Ruiz Molina, María Eugenia
8
Saura, Irene Gil
8
Fuentes Blasco, María
7
Contrí, Gloria Berenguer
6
Fuentes Blasco, M.
6
Moliner Velázquez, Beatriz
6
Ruiz Molina, M. E.
6
Fuentes-Blasco, María
5
Marín, Antonio
5
Servera-Francés, David
5
Blasco, María Fuentes
4
Mollá Descals, Alejandro
4
Arteaga, Francisco
3
Frasquet Deltoro, Marta
3
Holbrook, Morris B.
3
Moliner Velázquez, B.
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Ruiz-Molina, María Eugenia
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Servera Francés, D.
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Servera Francés, David
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Del Chiappa, Giacomo
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Francés, David Servera
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Fuentes Blanco, María
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Fuentes Blasco, Maria
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Gonzalez-Gallarza, Martina
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Michel, Géraldine
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Mikulić, Josip
2
Moise, Mihaela Simona
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Ruiz Martìnez, Alfonso
2
Ruiz Molina, Maria Eugenia
2
Ruiz-Molina, Maria Eugenia
2
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Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE
10
Cuadernos de economía y dirección de la empresa : CEDE
6
Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
6
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5
Información comercial española : ICE : revista de economía
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
The journal of brand management : an international journal
4
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4
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3
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3
International journal of hospitality management
3
International journal of retail and distribution management
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3
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Tourism Review
3
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Industrial marketing management : the international journal for industrial and high-tech firms
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The international review of retail, distribution and consumer research
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Advanced technologies management for retailing : frameworks and cases
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
Boletín de estudios económicos
1
Cases on innovations in educational marketing : transnational and technological strategies
1
Customer relations
1
Entrepreneurship in the fourth sector : entrepreneurial ecosystems and sustainable business models
1
European Research on Management and Business Economics (ERMBE)
1
European research on management and business economics
1
Handbook of research on retailer-consumer relationship development
1
Industrial Management & Data Systems
1
Información comercial española : ICE ; revista de economía
1
International journal of contemporary hospitality management
1
International journal of management & enterprise development : IJMED
1
International journal of retail & distribution management
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International journal of service industry management : IJSIM
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ECONIS (ZBW)
89
OLC EcoSci
16
EconStor
6
Other ZBW resources
6
RePEc
3
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1
El futuro de los hipermercados en España : ¿qué se puede aprender de la experiencia francesa?
Cliquet, Gérard
;
Perrigot, Rozenn
;
Gil Saura, Irene
- In:
Información comercial española : ICE : revista de …
828
(
2006
),
pp. 35-52
Persistent link: https://www.econbiz.de/10003328345
Saved in:
2
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
3
The concept of value and its dimensions : a tool for analysing tourism experiences
Gallarza, Martina G.
;
Gil Saura, Irene
- In:
Tourism review : the official journal of the AIEST
63
(
2008
)
3
,
pp. 4-20
Persistent link: https://www.econbiz.de/10003833387
Saved in:
4
The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil Saura, Irene
;
Berenguer Contrí, Gloria
;
Cervera, Amparo
- In:
Industrial marketing management : the international …
37
(
2008
)
8
,
pp. 921-939
Persistent link: https://www.econbiz.de/10003793433
Saved in:
5
Determinantes del comportamiento de queja y su importancia en la segmentación de clientes insatisfechos
Moliner Velázquez, Beatriz
;
Gil Saura, Irene
; …
- In:
Cuadernos de economía y dirección de la empresa : CEDE
36
(
2008
),
pp. 113-149
Persistent link: https://www.econbiz.de/10003798144
Saved in:
6
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
7
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
8
Retail customer segmentation based on relational benefits
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10003891267
Saved in:
9
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
10
Automation of warehouse management and assortment in the distribution of durable goods : an analysis for the ceramics and building supplies industry in Spain
Mollá Descals, Alejandro
;
Gil Saura, Irene
; …
- In:
Journal of marketing channels : ... distribution …
16
(
2009
)
4
,
pp. 375-390
Persistent link: https://www.econbiz.de/10003912744
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