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Internal service quality and job satisfaction synergies for performance improvement : some evidence from a B2B environment
Pantouvakis, Angelos - In: Journal of targeting, measurement and analysis for marketing 19 (2011) 1, pp. 11-22
Persistent link: https://www.econbiz.de/10009233567
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Travellers' behavioral intentions depending on their beliefs : an empirical study
Pantouvakis, Angelos - In: International journal of quality and service sciences 5 (2013) 1, pp. 4-18
Persistent link: https://www.econbiz.de/10010146815
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Unfolding the recipes for conflict resolution during the new service development effort
Gounaris, Spiros; Chatzipanagiotou, Kalliopi; Boukis, … - In: Journal of business research : JBR 69 (2016) 10, pp. 4042-4055
Persistent link: https://www.econbiz.de/10011553888
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The consumer-based brand equity deconstruction and restoration process : lessons from unliked brands
Veloutsou, Cleopatra; Chatzipanagiotou, Kalliopi; … - In: Journal of business research : JBR 111 (2020), pp. 41-51
Persistent link: https://www.econbiz.de/10012237768
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Pictorial content, sequence of conflicting online reviews and consumer decision-making : the stimulus-organism-response model revisited
Bigné Alcañiz, J. Enrique; Chatzipanagiotou, Kalliopi; … - In: Journal of business research : JBR 115 (2020), pp. 403-416
Persistent link: https://www.econbiz.de/10012272095
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Decoding the complexity of the consumer-based brand equity process
Chatzipanagiotou, Kalliopi; Veloutsou, Cleopatra; … - In: Journal of business research : JBR 69 (2016) 11, pp. 5479-5486
Persistent link: https://www.econbiz.de/10011590542
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The role of emotions and conflicting online reviews on consumers' purchase intentions
Ruiz Mafe, Carla; Chatzipanagiotou, Kalliopi; … - In: Journal of business research : JBR 89 (2018), pp. 336-344
Persistent link: https://www.econbiz.de/10011881803
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Managing the consumer-based brand equity process : a cross-cultural perspective
Chatzipanagiotou, Kalliopi; Christodoulides, George; … - In: International business review : the official journal of … 28 (2019) 2, pp. 328-343
Persistent link: https://www.econbiz.de/10011997496
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Special issue: developing customer value across contemporary retail channels : new insights and future directions
Sarmaniotis, Christos (ed.); Chatzipanagiotou, Kalliopi (ed.) - 2022
Persistent link: https://www.econbiz.de/10013397942
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E-WOM in the B2B context : conceptual domain, forms, and implications for research
Chatzipanagiotou, Kalliopi; Azer, Jaylan; Ranaweera, Chatura - In: Journal of business research : JBR 164 (2023), pp. 1-20
Persistent link: https://www.econbiz.de/10014303763