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The scale development of organizational culture on customer delight

Kao, Chiu-Ying; Tsaur, Sheng-Hshiung; Huang, Chung-Ching - In: International Journal of Contemporary Hospitality Management 32 (2020) 10, pp. 3067-3090

Purpose: The purpose of this study is to develop and validate a hospitality cultural scale for measuring the effect of organizational culture on customer delight (OCCD). Design/methodology/approach: A literature review and focus group discussion were conducted to generate an initial item pool....

Persistent link: https://www.econbiz.de/10012275785

The impacts of brand personality and self-congruity on consumers' intention to stay in a hotel : does consumer affinity matter?

Tsaur, Sheng-Hshiung; Hsu, Fu-Sung; Ching, Hsiao-Wei - In: Journal of Hospitality and Tourism Insights (2021)

Purpose: The purposes of this study were to explore the moderating effect of consumer affinity on brand personality and consumers' intention to stay in a hotel, as well as on self-congruity and consumers' intention to stay in a hotel. ...

Persistent link: https://www.econbiz.de/10012812410

Does job standardization increase organizational citizenship behavior?

Chen, Li-chan; Niu, Han-jen; Wang, Yau-de; Yang, Chyan; … - In: Public personnel management 38 (2009) 3, pp. 39-49

Persistent link: https://www.econbiz.de/10003891661

Customers’ perceptions of service quality : do servers’ age stereotypes matter?

Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289

Persistent link: https://www.econbiz.de/10008907646

Physical attractiveness stereotypes and service quality in customer-server encounters

Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: The service industries journal 29 (2009) 7/8, pp. 1093-1104

Persistent link: https://www.econbiz.de/10003990491

The impact of travel product transaction types on customer relational benefits

Tsaur, Sheng-hshiung; Yen, Chang-hua - In: International journal of services technology and management 15 (2011) 1/2, pp. 53-68

Persistent link: https://www.econbiz.de/10008986884

Independent tourist knowledge and skills

Tsaur, Sheng-hshiung; Yen, Chang-hua; Chen, Chai-li - In: Annals of tourism research : ATR ; a social sciences journal 37 (2010) 4, pp. 1035-1054

Persistent link: https://www.econbiz.de/10009534442

Sources of challenge for adventure tourists : scale development and validation

Tsaur, Sheng-hshiung; Lin, Wei-rong; Liu, Jui Shiang - In: Tourism management : research, policies, practice 38 (2013), pp. 85-93

Persistent link: https://www.econbiz.de/10009764396

We are in the same boat : tourist citizenship behaviors

Liu, Jui Shiang; Tsaur, Sheng-hshiung - In: Tourism management : research, policies, practice 42 (2014), pp. 88-100

Persistent link: https://www.econbiz.de/10010354146

The burden of esthetic labor on front-line employees in hospitality industry

Tsaur, Sheng-hshiung; Tang, Wei-hsin - In: International journal of hospitality management 35 (2013), pp. 19-27

Persistent link: https://www.econbiz.de/10010225941