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TQM and customer satisfaction in Malaysia's service sector
Sit, Wen-Yi; Ooi, Keng-Boon; Lin, Binshan; Chong, Alain … - In: Industrial management & data systems 109 (2009) 7, pp. 957-975
Persistent link: https://www.econbiz.de/10008367368
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The informational efficiency of the black and official exchange markets of DR-CAFTA nations
Bai, Shuming; Koong, Kai S.; Liu, Lai C.; Lin, Binshan - In: International journal of electronic finance : IJEF 2 (2008) 3, pp. 330-347
Persistent link: https://www.econbiz.de/10008270494
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Knowledge sharing and customer relationship management in the travel service alliances
He, Zhen; Zhang, Zhihong; Li, Bingguang; Lin, Binshan - In: Total quality management & business excellence : an … 20 (2009) 12, pp. 1407-1422
Persistent link: https://www.econbiz.de/10008343233
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Effects of national culture on process management and technological innovation
Chiang, Chwan-Yi; Lin, Binshan - In: Total quality management & business excellence : an … 20 (2009) 12, pp. 1287-1302
Persistent link: https://www.econbiz.de/10008343239
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On conflict and cooperation in a two-echelon inventory model for deteriorating items
Lin, Yi-Hsu; Lin, Chinho; Lin, Binshan - In: Computers & industrial engineering : CAIE ; an … 59 (2010) 4, pp. 703-712
Persistent link: https://www.econbiz.de/10008718218
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TQM, knowledge management and collaborative commerce adoption: A literature review and research framework
Chong, Alain Yee-Loong; Ooi, Keng-Boon; Lin, Binshan; … - In: Total quality management & business excellence : an … 21 (2010) 5, pp. 457-474
Persistent link: https://www.econbiz.de/10008417997
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Online banking adoption: an empirical analysis
Chong, Alain Yee-Loong; Ooi, Keng-Boon; Lin, Binshan; … - In: The international journal of bank marketing : IJBM 28 (2010) 4, pp. 267-288
Persistent link: https://www.econbiz.de/10008426054
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RESEARCH NOTES - Intelligent Cache Management for Mobile Data Warehouse Systems
Huang, Shi-Ming; Lin, Binshan; Deng, Qun-Shi - In: Journal of database management : JDM ; an official … 16 (2005) 2, pp. 46-65
Persistent link: https://www.econbiz.de/10008214409
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Database Technology for Global Support of a Medical Registry: An Implementation Case
Conrad, Steven A.; Lin, Binshan; Rycus, Peter T. - In: Journal of database management : JDM ; an official … 13 (2002) 4, pp. 62
Persistent link: https://www.econbiz.de/10008216118
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Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty
Razak, Mohd Rizal Abdul; Chong, Siong Choy; Lin, Binshan - In: International journal of services and standards 3 (2007) 1, pp. 18-38
Persistent link: https://www.econbiz.de/10007609606