//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The determinants of consumers’...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dienstleistung
25
Beziehungsmarketing
17
Relationship marketing
16
Consumer behaviour
14
Konsumentenverhalten
14
Marketing
14
Dienstleistungsqualität
13
Service quality
13
Services
11
Dienstleistungsmarketing
10
Dienstleistungssektor
10
Service industry
10
Services marketing
9
Customer satisfaction
8
Kundenzufriedenheit
8
Customer service
5
Kundenservice
5
Innovation
4
transformative service research
4
Brand management
3
Health care
3
Markenführung
3
Aufsatzsammlung
2
Brand
2
Customer retention
2
Forschung
2
Gesundheitsversorgung
2
Innovation adoption
2
Innovationsakzeptanz
2
Interdisciplinary research
2
Interdisziplinäre Forschung
2
Kundenbindung
2
Markenartikel
2
Nachhaltige Entwicklung
2
Research
2
Sustainable development
2
Technischer Fortschritt
2
Technological change
2
machine learning
2
service research priorities
2
more ...
less ...
Online availability
All
Undetermined
21
Free
2
Type of publication
All
Article
92
Book / Working Paper
17
Type of publication (narrower categories)
All
Article in journal
32
Aufsatz in Zeitschrift
32
Lehrbuch
6
Aufsatz im Buch
5
Book section
5
Textbook
5
Konferenzschrift
2
Bibliografie
1
Case study
1
Collection of articles of several authors
1
Conference proceedings
1
Fallstudie
1
Graue Literatur
1
Hochschulschrift
1
Non-commercial literature
1
Sammelwerk
1
Thesis
1
more ...
less ...
Language
All
English
61
Undetermined
48
Author
All
Bitner, Mary Jo
66
Ostrom, Amy L.
36
Zeithaml, Valarie A.
17
Jarvis, Cheryl Burke
16
Gremler, Dwayne D.
10
Brown, Stephen W.
9
Mende, Martin
9
Cadwallader, Susan
8
Meuter, Matthew L.
8
Brown, Stephen Walter
7
Anderson, Laurel
6
Fisk, Raymond P.
6
Gallan, Andrew S.
5
Parasuraman, A.
4
Ward, James C.
4
Bolton, Ruth N.
3
Bowen, David E.
3
Corus, Canan
3
Iacobucci, Dawn
3
Mohr, Lois A.
3
Morgan, Felicia N.
3
Rosenbaum, Mark S.
3
Bechkoff, Jennifer R.
2
Berry, Leonard L.
2
Boyd, Tom
2
Chandy, Rajesh K.
2
Field, Joy M.
2
Fombelle, Paul W.
2
Fotheringham, Darima
2
Freeman, Lynne
2
Giraldo, Mario
2
Goul, Michael
2
Greenacre, Luke
2
Gustafsson, Anders
2
Homburg, Christian
2
Huang, Ming-Hui
2
Jaskari, Minna-Maarit
2
Kardes, Frank R.
2
Lemon, Katherine N.
2
MacKenzie, Scott B
2
more ...
less ...
Institution
All
Services Marketing Conference <7, 1988, Arlington, Va.>
2
American Marketing Association
1
Published in...
All
Journal of the Academy of Marketing Science
14
Journal of service research : JSR
8
Journal of business research : JBR
6
Journal of marketing
6
Journal of Business Research
4
The journal of services marketing
4
Journal of marketing education : JME
3
Journal of retailing
3
Journal of service research
3
Business horizons
2
California management review : CMR
2
Journal of Consumer Research
2
Journal of Services Marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of marketing channels : ... distribution systems, strategy, and management
2
Journal of marketing research : JMR
2
MIT sloan management review
2
MSI reports : working paper series
2
Management information systems : mis quarterly
2
The service industries journal
2
Business Horizons
1
California management review
1
E-Service : new directions in theory and practice
1
Handbook of service science ; [Vol. 1]
1
International journal of service industry management : IJSIM
1
Journal of Product & Brand Management
1
Journal of Service Management
1
Journal of organizational change management
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
Logistics information management
1
Marketing letters : a journal of research in marketing
1
Marketing management : a quarterly business management publication of the American Marketing Association
1
McGraw-Hill Higher Education
1
McGraw-Hill series in marketing
1
Operations management : a strategic approach
1
Operations management ; Vol. 3
1
Proceedings series / American Marketing Association
1
Service science, management and engineering : education for the 21st Century
1
more ...
less ...
Source
All
ECONIS (ZBW)
50
OLC EcoSci
42
RePEc
7
USB Cologne (EcoSocSci)
6
Other ZBW resources
4
Showing
1
-
10
of
109
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Frontline employee motivation to participate in service innovation implementation
Cadwallader, Susan
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10003980624
Saved in:
2
Non-local or local brands? A multi-level investigation into confidence in brand origin identification and its strategic implications
Cadwallader, Susan
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
2
,
pp. 202-219
Persistent link: https://www.econbiz.de/10008392816
Saved in:
3
Reaching the breaking point : a dynamic process theory of business-to-business customer defection
Hollmann, Thomas
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
2
,
pp. 257-278
Persistent link: https://www.econbiz.de/10010504684
Saved in:
4
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
5
Customer positivity and participation in services: an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen W.
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10010096149
Saved in:
6
The influence of technology anxiety on consumer use and experiences with self-service technologies
Meuter, Matthew L.
;
Ostrom, Amy L.
;
Bitner, Mary Jo
; …
- In:
Journal of Business Research
56
(
2003
)
11
,
pp. 899-906
Persistent link: https://www.econbiz.de/10005465946
Saved in:
7
Activating consumers for better service coproduction outcomes through eustress : the interplay of firm-assigned workload, service literacy, and organizational support
Mende, Martin
;
Scott, Maura L.
;
Bitner, Mary Jo
; …
- In:
Journal of public policy & marketing : JPP & M ; an …
36
(
2017
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10011690548
Saved in:
8
Self-service technologies
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Meuter, Matthew L.
- In:
E-Service : new directions in theory and practice
,
(pp. 45-64)
.
2002
Persistent link: https://www.econbiz.de/10001812849
Saved in:
9
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
10
Service blueprinting: a practical technique for service innovation
Bitner, Mary Jo
;
Ostrom, Amy L.
;
Morgan, Felicia N.
- In:
California management review
50
(
2007/08
)
3
,
pp. 66-94
Persistent link: https://www.econbiz.de/10003733784
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->