Similar Search Results

Rethinking perceived service quality : an alternative to hierarchical and multidimensional models

García, Jose Antonio Martínez; Caro, Laura Martínez - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 93-118

Persistent link: https://www.econbiz.de/10003957173

Understanding customer loyalty through system dynamics : the case of a public sports service in Spain

García, Jose Antonio Martínez; Caro, Laura Martínez - In: Management decision : MD 47 (2009) 1, pp. 151-172

Persistent link: https://www.econbiz.de/10009524597

Does ISO 9000 certification affect consumer perceptions of the service provider?

Caro, Laura Martínez; García, Jose Antonio Martínez - In: Managing service quality : MSQ ; an international journal 19 (2009) 2, pp. 140-161

Persistent link: https://www.econbiz.de/10009525105

Understanding customer loyalty through system dynamics: The case of a public sports service in Spain

García, Jose Antonio Martínez; Caro, Laura Martínez - In: Management decision : MD 47 (2009) 1, pp. 151-172

Persistent link: https://www.econbiz.de/10008172120

Does ISO 9000 certification affect consumer perceptions of the service provider?

Caro, Laura Martínez; García, Jose Antonio Martínez - In: Managing service quality : MSQ ; an international journal 19 (2009) 2, pp. 140-161

Persistent link: https://www.econbiz.de/10008233416

Analysing customer requirements and satisfaction in the furniture industry according .

Caro, Laura Martínez; López, Enrique Flores; García, … - In: Cuadernos de Gestión 10 (2010) 02, pp. 99-116

The need to identify customer requirements and to satisfy them has become the main objective of companies. To manage that activity, that it is commonly associated to the marketing department, is the aim of every quality system, and therefore is a task that comprises the remaining departments of...

Persistent link: https://www.econbiz.de/10008764327

Forum: Building better causal models to measure the relationship between attitudes and customer loyalty

Martínez, Jose Antonio; Caro, Laura Martínez - In: International journal of market research : JMRS ; the … 50 (2008) 3, pp. 437-448

Persistent link: https://www.econbiz.de/10008210222

Forum: Building better causal models to measure the relationship between attitudes and customer loyalty

Martínez, Jose Antonio; Caro, Laura Martínez - In: International journal of market research : JMRS ; the … 50 (2008) 4, pp. 437-448

Persistent link: https://www.econbiz.de/10008210781

EFFECTIVENESS IN THE SPANISH TOURISM PORTALS DESIGN

Trujillo, Raquel Villalba; Caro, Laura Martínez; … - In: Turismo y Desarrollo Local (2014) 17

La tecnología de la información y la comunicación (TIC) ha provocado un cambio importante en el turismo. Este estudio informa cómo esas tecnologías se aplican en diferentes sitios web españoles. El estudio está basado de un análisis de contenido de 243 webs, cuyas características fueron...

Persistent link: https://www.econbiz.de/10011201484

Developing a multidimensional and hierarchical service quality model for the travel agency industry

Martínez Caro, Laura; Martínez García, Jose Antonio - In: Tourism management : research, policies, practice 29 (2008) 4, pp. 706-720

Persistent link: https://www.econbiz.de/10003709974