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Service performance-loyalty intentions link in a business-to-business context : the role of relational exchange outcomes and customer characteristics
Briggs, Elten; Grisaffe, Douglas - In: Journal of service research : JSR 13 (2010) 1, pp. 37-51
Persistent link: https://www.econbiz.de/10003959015
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Value co-creation and customer-driven innovation in social networking systems
Fragidis, Garyfallos; Ignatiadis, Ioannis; Wills, Chris - In: Exploring services science : first international …, (pp. 254-258). 2010
Persistent link: https://www.econbiz.de/10003990201
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Exploring customer value formation : a customer dominant logic perspective
Voima, Päivi; Heinonen, Kristina; Strandvik, Tore - 2010
Persistent link: https://www.econbiz.de/10003991731
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Kundenindividuelle Logistik in produzierenden Unternehmen : ganzheitliche Betrachtung von Logistik- und Marketingleistungen
Straube, Frank; Doch, Stefan - In: Dimensionen der Logistik : Funktionen, Institutionen …, (pp. 321-356). 2010
Persistent link: https://www.econbiz.de/10003992588
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Antecedents of principal-agent relationship value : the differential impact of social capital and dynamic learning factors
Li, Ling-yee - In: Journal of marketing channels : ... distribution … 17 (2010) 4, pp. 313-338
Persistent link: https://www.econbiz.de/10008729033
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On accommodating customer flexibility in service systems
He, Yu-tong; Down, Douglas G. - In: INFOR : information systems and operational research 47 (2009) 4, pp. 289-295
Persistent link: https://www.econbiz.de/10008736321
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Playing the infinite game : marketing in the post-industrial economy
Collins, Nathalie; Murphy, Jamie - In: Journal of customer behaviour 9 (2010) 4, pp. 345-355
Persistent link: https://www.econbiz.de/10008780437
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Mass Customization in der Reisebranche
Piller, Frank T.; Walcher, Dominik - In: Tourismus - Herausforderung - Zukunft, (pp. 453-472). 2007
Persistent link: https://www.econbiz.de/10003612646
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Interaktive Wertschöpfung und Open Innovationen : Kundenintegration und offene Entwicklungsprinzipien als Erfolgsfaktor
Reichwald, Ralf; Ihl, Christoph - In: Netzwerke: Businessinnovationen und Kooperationskultur …, (pp. 76-87). 2008
Persistent link: https://www.econbiz.de/10003690197
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Die strategische Herausforderung des Vertriebsmanagements in der Kreditwirtschaft
Brost, Heike - In: Vertriebssteuerung in der Finanzdienstleistungsindustrie, (pp. 47-62). 2008
Persistent link: https://www.econbiz.de/10003699333