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The paper analyzes how online brand experience can be measured and determines its impact on brand loyalty. Similar to … offline brand experience, online brand experience is broken down into sensory, affective, cognitive, behavioral and relational … elements of brand experience. Although online brand experience lacks physical presence such as a store, it still has the …
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The study aims to investigate the relationship among brand love, brand loyalty, and word of mouth of AirAsia Airline … by using Structural Equation Modeling (SEM). The results of the study revealed that brand love has a direct and indirect … influence on word of mouth through brand loyalty …
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