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57
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56
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1
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
2
Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas
-
1998
Persistent link: https://www.econbiz.de/10000674496
Saved in:
3
International journal of electronic customer relationship management : IJECRM
Genève [u.a.] : Inderscience Enterprises
-
1.2007/08 -
Persistent link: https://www.econbiz.de/10003744848
Saved in:
4
From high tech to high touch : the effects of perceived touch on online customers' intention to return
Chen, Hong-Mei
;
Chen, Qimei
;
Kazman, Rick
- In:
Consumer behavior, organizational development, and …
,
(pp. 30-50)
.
2009
Persistent link: https://www.econbiz.de/10003792572
Saved in:
5
So lenken Sie Ihre Kunden
Goldstein, Daniel G.
;
Johnson, Eric J.
;
Herrmann, Andreas
; …
- In:
Harvard-Business-Manager : das Wissen der Besten
31
(
2009
)
2
,
pp. 70-79
Persistent link: https://www.econbiz.de/10003797163
Saved in:
6
The affective and cognitive impacts of perceived touch on online customers' intention to return in the web-based eCRM environment
Chen, Hong-mei
;
Chen, Qimei
;
Kazman, Rick
-
2009
Persistent link: https://www.econbiz.de/10003860458
Saved in:
7
Restructuring the marketing information system for eCRM : an application of the Eriksson-Penker method
Gurău, Călin
- In:
Handbook of research on enterprise systems
,
(pp. 262-273)
.
2009
Persistent link: https://www.econbiz.de/10003849174
Saved in:
8
International journal of electronic customer relationship management : IJECRM
Genève : Inderscience Publ.
-
1.2007/08 -
Persistent link: https://www.econbiz.de/10003688600
Saved in:
9
A framework for electronic client relationship management in small businesses
Dilts, Jeffrey C.
;
Kahai, Paramjit S.
-
2007
Persistent link: https://www.econbiz.de/10003522304
Saved in:
10
Customer sharing : wie vernetzte Kundendatenbanken den Wettbewerb im E-Commerce prägen werden
Hofmann, Jan
-
2005
Persistent link: https://www.econbiz.de/10002538525
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