//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
How organizational standards a...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
21,834
Dienstleistungsqualität
21,081
Unternehmenskultur
17,411
Corporate culture
16,830
Customer satisfaction
6,725
Kundenzufriedenheit
6,535
Consumer behaviour
5,510
Konsumentenverhalten
5,466
Relationship marketing
4,398
Beziehungsmarketing
4,385
Gastronomie
3,368
Gastgewerbe
3,350
Restaurant industry
3,222
Hospitality industry
3,146
USA
2,889
Qualitätsmanagement
2,843
United States
2,803
Quality management
2,800
Deutschland
2,707
Wirtschaftsprüfung
2,551
Financial audit
2,545
Krankenhaus
2,521
Hospital
2,501
Germany
2,491
Theorie
2,467
Theory
2,418
Organizational change
2,077
Organisatorischer Wandel
1,918
Health care
1,679
Gesundheitsversorgung
1,649
Führungsstil
1,608
Leadership style
1,583
Tourism industry
1,453
Tourismuswirtschaft
1,453
Unternehmenserfolg
1,415
Hotellerie
1,399
Hotel industry
1,396
Management
1,395
Gesundheitswesen
1,364
Innovation
1,360
more ...
less ...
Online availability
All
Undetermined
16,074
Free
8,595
Type of publication
All
Article
31,939
Book / Working Paper
14,818
Journal
266
Other
19
Type of publication (narrower categories)
All
Article in journal
25,069
Aufsatz in Zeitschrift
25,069
Aufsatz im Buch
4,297
Book section
4,297
Graue Literatur
2,975
Non-commercial literature
2,975
Working Paper
2,261
Arbeitspapier
2,055
Hochschulschrift
1,441
Thesis
1,100
research-article
1,081
Collection of articles of several authors
993
Sammelwerk
993
Case study
779
Fallstudie
779
Aufsatzsammlung
661
Konferenzschrift
332
Bibliografie enthalten
324
Bibliography included
324
Conference paper
256
Konferenzbeitrag
256
Amtsdruckschrift
223
Government document
223
Conference proceedings
194
Statistik
185
Ratgeber
181
Lehrbuch
176
Dissertation u.a. Prüfungsschriften
167
Guidebook
167
Textbook
150
Article
149
Statistics
142
case-report
129
Reprint
106
review-article
84
Collection of articles written by one author
79
Sammlung
79
conceptual-paper
77
Interview
68
review
67
more ...
less ...
Language
All
English
39,553
German
6,201
Undetermined
909
French
154
Spanish
61
Russian
50
Polish
48
Italian
44
Swedish
22
Ukrainian
17
Hungarian
15
Croatian
14
Dutch
11
Czech
10
Danish
8
Lithuanian
8
Malay (macrolanguage)
8
Slovak
8
Finnish
7
Norwegian
6
Slovenian
6
Serbian
6
Estonian
4
Korean
4
Portuguese
4
Bulgarian
3
Romanian
3
Vietnamese
3
Modern Greek (1453-)
2
Indonesian
2
Japanese
2
Latvian
2
Thai
2
Turkish
2
Chinese
2
Afrikaans
1
Belarusian
1
Macedonian
1
Mongolian
1
Albanian
1
more ...
less ...
Author
All
Jang, Soocheong
84
Siciliani, Luigi
78
Han, Heesup
70
Lee, Seoki
66
Mattila, Anna S.
63
Bruhn, Manfred
56
Propper, Carol
55
Straume, Odd Rune
52
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Prybutok, Victor R.
41
Balmer, John M. T.
40
Brekke, Kurt R.
37
Kim, Woo Gon
37
Nerdinger, Friedemann W.
37
Law, Chun Hung Roberts
36
Prentice, Catherine
36
Gravelle, Hugh
35
Schein, Edgar H.
35
Sackmann, Sonja A.
34
Gursoy, Dogan
33
Köseoglu, Mehmet Ali
33
Shahin, Arash
32
DiPietro, Robin B.
31
Alvesson, Mats
30
McColl-Kennedy, Janet R.
30
Okumus, Fevzi
30
Usman, Osly
30
Wong, IpKin Anthony
30
Guchait, Priyanko
29
Hofstede, Geert
29
Melewar, T. C.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Luca, Michael
28
Qu, Hailin
28
Sharma, Piyush
28
Rockoff, Jonah E.
27
Staiger, Douglas
27
Bilgihan, Anil
26
more ...
less ...
Institution
All
National Bureau of Economic Research
230
Springer Fachmedien Wiesbaden
96
OECD
47
IGI Global
33
Bertelsmann Stiftung
28
International Monetary Fund (IMF)
26
Springer-Verlag GmbH
26
International Monetary Fund
24
Haufe-Lexware GmbH & Co. KG
23
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
23
Verlag Dr. Kovač
22
Deutschland / Statistisches Bundesamt
20
Edward Elgar Publishing
20
Books on Demand GmbH <Norderstedt>
19
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
19
Hochschulrektorenkonferenz
18
World Bank
18
Deutschland <Bundesrepublik> / Statistisches Bundesamt
15
Nomos Verlagsgesellschaft
14
Verlag Franz Vahlen
13
World Bank Group
13
Campus Verlag
10
Universität <Rostock> / Lehrstuhl für Wirtschafts- und Organisationspsychologie
10
De Gruyter Oldenbourg
9
Europäische Kommission
9
HAL
9
Information Resources Management Association
9
Bertelsmann-Stiftung
7
Deutscher Hotel- und Gaststättenverband
7
Deutsches Wirtschaftswissenschaftliches Institut für Fremdenverkehr
7
Malaysia / Jabatan Perangkaan
7
RWTH Aachen
7
Shaker Verlag
7
Wiley-VCH
7
International Labour Office
6
Springer International Publishing
6
Svenska Handelshögskolan <Helsinki>
6
Taylor and Francis.
6
Universität Rostock / Wirtschafts- und Sozialwissenschaftliche Fakultät
6
World Trade Organization
6
more ...
less ...
Published in...
All
International journal of hospitality management
1,171
International journal of contemporary hospitality management
486
Journal of business research : JBR
413
Journal of retailing and consumer services
369
The service industries journal
355
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
255
Journal of hospitality marketing & management
248
Tourism management : research, policies, practice
245
SpringerLink / Bücher
236
Journal of business ethics : JOBE
233
NBER working paper series
229
The journal of services marketing
224
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
223
Working paper / National Bureau of Economic Research, Inc.
219
NBER Working Paper
193
Auditing : a journal of practice & theory
174
Journal of travel and tourism marketing
169
Cogent business & management
160
The TQM journal : the international review of organizational improvement
148
Services marketing quarterly
146
Journal of air transport management
141
International journal of productivity and quality management : IJPQM
136
Journal of Services Marketing
136
International journal of quality and service sciences
131
Service business
130
Health care management review : HCM review
128
International journal of quality & reliability management
125
Springer eBook Collection
120
Discussion paper series / IZA
117
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
116
Journal of service research : JSR
112
Total quality management & business excellence
112
International journal of services and operations management
110
Journal of hospitality and tourism insights
101
Journal of service management
100
Quality management journal : QMJ
100
The accounting review : a publication of the American Accounting Association
100
Tourism economics : the business and finance of tourism and recreation
97
Journal of health organization and management
96
Tourism management perspectives : TMP
94
more ...
less ...
Source
All
ECONIS (ZBW)
42,961
Other ZBW resources
1,580
USB Cologne (EcoSocSci)
1,288
RePEc
602
EconStor
424
BASE
100
USB Cologne (business full texts)
62
OLC EcoSci
22
ArchiDok
3
more ...
less ...
Showing
1
-
10
of
47,042
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers' intentions to return
Koutroumanis, Dean A.
- In:
Handbook of hospitality human resources management
,
(pp. 63-82)
.
2008
Persistent link: https://www.econbiz.de/10003810250
Saved in:
2
Developing organizational culture in independently owned restaurants : links to service quality and customers’ intentions to return
Koutroumanis, Dean A.
;
Watson, Mary Anne
;
Dastoor, …
- In:
The journal of applied business research
28
(
2012
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10009501142
Saved in:
3
Human resources management and a service culture
Severt, Denver E.
;
Curtis, Catherine
- In:
Handbook of hospitality human resources management
,
(pp. 115-133)
.
2008
Persistent link: https://www.econbiz.de/10003811025
Saved in:
4
Relocating empowerment as a management concept for Asia
Cheung, Catherine
;
Baum, Tom
;
Wong, Alan
- In:
Journal of business research : JBR
65
(
2012
)
1
,
pp. 36-41
Persistent link: https://www.econbiz.de/10009549728
Saved in:
5
Exploring the measurement of basic assumptions about guests and co-workers in the hospitality industry
Gjerald, Olga
;
Øgaard, Torvald
- In:
International journal of contemporary hospitality management
22
(
2010
)
6
,
pp. 887-909
Persistent link: https://www.econbiz.de/10008749353
Saved in:
6
Hospitality as an organizational culture
Pizam, Abraham
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
3
,
pp. 431-438
Persistent link: https://www.econbiz.de/10012201446
Saved in:
7
Balancing the skill sets of founders : implications for the quality of organizational outputs
Roberts, Peter W.
;
Negro, Giacomo
;
Swaminathan, Anand
- In:
Strategic organization
11
(
2013
)
1
,
pp. 35-55
Persistent link: https://www.econbiz.de/10010254141
Saved in:
8
Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction
Satti, Zoya Wajid
;
Babar, Samreen Fahim
;
Ahmad, Hafiz …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 719-736
Persistent link: https://www.econbiz.de/10012513921
Saved in:
9
Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie
;
Clinton, Suzanne
;
Tyner, Lee
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
Saved in:
10
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->