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Relationship satisfaction : an overlooked marketing channel safeguard
Brown, James R.; Crosno, Jody L.; Liu, Yuerong; Dev, … - In: Industrial marketing management : the international … 87 (2020), pp. 171-180
Persistent link: https://www.econbiz.de/10012285151
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Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms
Xu, Xiaowei; Gursoy, Dogan - In: Journal of travel and tourism marketing 37 (2020) 4, pp. 429-446
Persistent link: https://www.econbiz.de/10012289346
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Corporate social responsibility (CSR) and customer loyalty in the hotel industry : a cross-country study
Latif, Khawaja Fawad; Pérez, Andrea; Sahibzada, Umar Farooq - In: International journal of hospitality management 89 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
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Gender, loyalty card membership, age, and critical incident recovery : do they moderate experience-loyalty relationship?
Khan, Imran; Fatma, Mobin; Shamim, Amjad; Joshi, Yatish; … - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293824
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Investigating the importance of positive hotel design
Lee, Seonjeong - In: International journal of hospitality management 88 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293854
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Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury; Aparicio-Valverde, Mireia; Ryan, Gerard - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
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Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah; Shoemaker, Stowe; Dinca, Alexandra - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
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The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele; Lui, Tsz-Wai; Grün, Bettina - In: Tourism management : research, policies, practice 59 (2017), pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
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Signaling service quality via website e-CRM features : more gains for smaller and lessr known hotels
Tian, Jenny; Wang, Sophia - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 211-245
Persistent link: https://www.econbiz.de/10011645609
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Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.; Van Niekerk, Mathilda; Orlowski, Marissa - In: Journal of hospitality marketing & management 26 (2017) 1, pp. 48-66
Persistent link: https://www.econbiz.de/10011669662