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Service quality in airport hotel chains through the lens of online reviewers

Moro, Sérgio; Lopes, Rui J.; Esmerado, Joaquim; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012390003

The impact of factors forming employee service attitude on service quality, customer satisfaction and loyalty in the hotel industry

Xin, Guan; Choi, Jeong-gil - In: Global business and finance review 25 (2020) 3, pp. 84-95

Purpose: This study investigates the effects of hotel employees' service attitude on service quality and examines the relationships among hotel employees' service attitude, service quality, customer satisfaction, and loyalty. Design/methodology/approach: A survey was administered to hotel...

Persistent link: https://www.econbiz.de/10012421409

Customer orientation and e-WOM in the hotel sector

González-Porras, José L.; Ruiz-Alba, José L.; … - In: International journal of internet marketing and … 15 (2021) 3, pp. 302-326

Persistent link: https://www.econbiz.de/10012598992

The significance of guest satisfaction measuring methods in the hotel sector

Horváth, Gergely - 2020

Persistent link: https://www.econbiz.de/10012601617

Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation

So, Kevin Kam Fung; Wei, Wei; Martin, Drew - In: Journal of business research : JBR 129 (2021), pp. 474-483

Persistent link: https://www.econbiz.de/10012509683

Establishing customer knowledge through customer accounting in tourism industry : a study of hotel sector in Malaysia

Yasir, Majeed Abdulhameed; Amizawati Mohd Amir; … - In: Asian journal of accounting & governance 14 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012543903

Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members

Lee, Jin-soo; Kim, Jungkeun; Hwang, Jinsoo; Cui, Yuanyuan - In: Tourism management : research, policies, practice 84 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012494600

The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19

Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012495090

Linking servicescape and customer engagement : an investigation in the hotel context

Li, Shuhao - In: International journal of hospitality management 94 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012495109

Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines

Noppadol Manosuthi; Lee, Jin-soo; Han, Heesup - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 461-477

Persistent link: https://www.econbiz.de/10012607328