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Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat; Shaheen Mansori; Gan, Ching Chuan; … - In: Journal of global marketing 30 (2017) 1, pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
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Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
Kurtulmuşiğlu, Feride Bahar; Pakdil, Fatma - In: Total quality management & business excellence : an … 28 (2017) 12, pp. 1393-1413
Persistent link: https://www.econbiz.de/10011781640
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The influence of specialized training on the quality of hotel customers service
Wojciechowska-Solis, Julia; Mazurek-Kusiak, Anna; … - In: Acta scientiarum polonorum / Oeconomia : czasopismo … 15 (2016) 2, pp. 173-185
Persistent link: https://www.econbiz.de/10011617872
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Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of hospitality management 63 (2017), pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
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Relationship between customer sentiment and online customer ratings for hotels - an empirical analysis
Geetha, M.; Singha, Pratap; Sinha, Sumedha - In: Tourism management : research, policies, practice 61 (2017), pp. 43-54
Persistent link: https://www.econbiz.de/10011708034
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Establishing customer knowledge through customer accounting in tourism industry : a study of hotel sector in Malaysia
Yasir, Majeed Abdulhameed; Amizawati Mohd Amir; … - In: Asian journal of accounting & governance 14 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012543903
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Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao; Qu, Hailin; Wei, Min - In: International journal of hospitality management 93 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
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Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
Yu, Jongsik; Seo, Jungwoon; Hyun, Sunghyup Sean - In: International journal of hospitality management 93 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012435868
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Providers' perceptions of the online community marketplace for lodging accommodations
Deale, Cynthia S.; Crawford, Alleah - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 4, pp. 470-477
Persistent link: https://www.econbiz.de/10011976129
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What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426
Persistent link: https://www.econbiz.de/10011996164