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Nicolau, Juan L.; Sellers, Ricardo - In: Tourism economics : the business and finance of tourism … 17 (2011) 1, pp. 39-52

Persistent link: https://www.econbiz.de/10008992192

Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels

Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25

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Measuring service quality in mid-scale hotels

Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106

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A new paradigm in the planning and management of quality hotel services : health tourism

Estelles-Miguel, Sofía; Moreno Más, María Amalia; … - In: Achieving competitive advantage through quality management, (pp. 133-142). 2015

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Does uncertain demand affect service quality?

Chen, Chiang-Ming; Chiu, Hsien-Hung; Chi, Yan-Ping; Wu, … - In: International journal of hospitality management 46 (2015), pp. 76-78

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A fuzzy MCDM model with objective and subjective weights for evaluating service quality in hotel industries

Zoraghi, Nima; Amiri, Maghsoud; Talebi, Golnaz; Zowghi, … - In: Journal of industrial engineering international 9 (2013), pp. 1-13

This paper presents a fuzzy multi-criteria decision-making (FMCDM) model by integrating both subjective and objective weights for ranking and evaluating the service quality in hotels. The objective method selects weights of criteria through mathematical calculation, while the subjective method...

Persistent link: https://www.econbiz.de/10010225042

Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants

Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121

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Effective organisation and operation characteristics of Internal Audit Department (IAD) in Greek hotel units (HUs) : an empirical perspective

Lemonakis, Christos; Voulgaris, Fotini; Sifakis, Emmanuel; … - In: International journal of business performance management 14 (2013) 3, pp. 221-244

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Internal and external drivers for quality certification in the service industry : do they have different impacts on success?

Tari, Juan José; Heras-Saizarbitoria, Iñaki; Dick, Gavin - In: Service business 8 (2014) 2, pp. 337-354

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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels

Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177

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