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Modelling health care customer satisfaction : evidence from Serbia

Rajić, Tamara; Rakić, Ana; Milošević, Isidora - In: Serbian journal of management : an international … 16 (2021) 1, pp. 125-145

Persistent link: https://www.econbiz.de/10012618922

Are image and quality of tourist services strategic determinants of satisfaction? : millennials' perspective in emerging destinations

Travar, Irena; Todorović, Nikola; Pavlović, Sanja; … - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-26

Serbia, as an emerging destination. Despite the tarnished image attached to the city after the Yugoslav Wars and the economic …

Persistent link: https://www.econbiz.de/10013286731

Measuring perception of service quality of Serbian rural tourism using RURALQUAL scale

Perić, Goran; Dramićanin, Sandra; Milenkovski, Ace - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 11 (2020) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10012268841

The impact of job and communication satisfaction on the financial performance of a mid-sized company

Rajković, Jelena; Terek, Edit; Magzan, Maša; Ivin, Dragica - In: Journal of contemporary economic and business issues 5 (2018) 1, pp. 77-87

The paper presents a research on employees' job and communication satisfaction, as well as on financial performances on the example of a mid-sized Serbian company. The company operates in the field of food industry. The research was carried out by means of standardized questionnaires and the...

Persistent link: https://www.econbiz.de/10011862256

Croatia as a tourist destination from the perspective of tourists from Serbia

Blešić, Ivana; Pivac, Tatjana; Besermenji, Snežana - In: Megatrend revija 15 (2018) 1, pp. 19-34

Persistent link: https://www.econbiz.de/10011894620

Protective measures against COVID-19 and their impact on guest satisfaction and behaviour intentions : the case of the hotel industry of Serbia

Perić, Goran; Dramićanin, Sandra; Sekulić, Dejan - In: Ekonomske teme 60 (2022) 4, pp. 533-549

Serbia positively impact guest attitude towards the measures and guest satisfaction. In contrast, the impact on behavioural …

Persistent link: https://www.econbiz.de/10014281942

Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management

Tarasi, Crina O.; Bolton, Ruth N.; Gustafsson, Anders; … - In: Journal of service research : JSR 16 (2013) 2, pp. 121-137

Persistent link: https://www.econbiz.de/10009774895

Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance

Eisingerich, Andreas B; Auh, Seigyoung; Merlo, Omar - In: Journal of service research : JSR 17 (2014) 1, pp. 40-53

Persistent link: https://www.econbiz.de/10010356889

The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry

Shin, Youngran; Vinh Van Thai - In: Corporate social responsibility and environmental management 22 (2015) 6, pp. 381-392

Persistent link: https://www.econbiz.de/10011449703

Relationship marketing in customer loyalty of commercial galleries in times of COVID-19

Cano, Luz; Castro, Djanira; Vicente-Ramos, Wagner - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 426-435

The main objective of the study is to determine the level of dependence between relationship marketing and the level of customer loyalty to the brand. The study was conducted through a quantitative approach using the CAWI method. Relationships were determined by several factors. The loyalty...

Persistent link: https://www.econbiz.de/10012888387