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A consumer typology based on e-service quality and e-satisfaction

Bressolles, Grégory; Durieu, François; Senecal, Sylvain - In: Journal of retailing and consumer services 21 (2014) 6, pp. 889-896

Persistent link: https://www.econbiz.de/10010437000

Measurement of logistics service quality of e-commerce

Guimaraes Junior, Djalma Silva; Sant'anna, Carlos … - In: International journal of logistics systems and … 37 (2020) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10012513532

On performance feasibility and service quality of e-commerce marketing based on fuzzy logic

Mehta, Ridhima - In: Fuzzy economic review : the review of the International … 25 (2020) 1, pp. 3-22

Persistent link: https://www.econbiz.de/10012628337

Consumer satisfaction on online services in Kosovo

Beqaj, Besim; Krasniqi, Arta; Beqaj, Valon - In: Zagreb international review of economics & business 22 (2019), pp. 39-53

Persistent link: https://www.econbiz.de/10012599067

The effect of e-commerce service quality factors on customer satisfaction, purchase intention, and actual purchase in Uzbekistan

Lee, Veronika; Park, Seungwook; Lee, Donhee - In: Global business and finance review 27 (2022) 3, pp. 56-74

Purpose: The purpose of this study is to analyze the impact of characteristics of the service quality of e-commerce platforms on customer satisfaction and purchase intention. Design/methodology/approach: The proposed research model and a set of hypotheses were developed and tested using...

Persistent link: https://www.econbiz.de/10013280114

Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce

Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204

Persistent link: https://www.econbiz.de/10012509217

What constitutes excellent user experience in online consumers' return services?

Chen, Jingwen; Ma, Yan - In: International journal of services technology and … 26 (2020) 4, pp. 291-304

Persistent link: https://www.econbiz.de/10012503577

Examining the impact of e-retailing convenience dimensions on behavioral intention : the mediating role of satisfaction

Kumar, Rajiv; Sachan, Amit; Dutta, Tanusree - In: Journal of internet commerce 19 (2020) 4, pp. 466-494

Persistent link: https://www.econbiz.de/10012312287

The impact of corporate social responsibility and customer trust on the relationship between website information quality and customer loyalty in e-tailing context

Dung Phuong Hoang; Nam Hoai Nguyen - In: International journal of internet marketing and … 14 (2020) 3, pp. 215-235

Persistent link: https://www.econbiz.de/10012284806

A model of website quality-based e-commerce satisfaction index

Pilelienė, Lina; Grigaliūnaitė, Viktorija - In: Scientific Annals of Economics and Business 63 (2016) 1, pp. 29-46

Persistent link: https://www.econbiz.de/10011646901