Across industries, firms have adopted e-business to better manage their internal business processes, as well as their interfaces with the environment. However, little is known about (1) the variations in e-business adoption patterns across businesses, (2) the antecedents of such variations, and...

Tickets to popular elimination style tournaments (e.g., NFL Super Bowl) are expensive and scarce. Sports organizations sell these tickets well in advance of the final game. Fans hesitate to buy them because they are unsure about whether their favorite team will play in it. We present two...

Researchers and business thought leaders have emphasized that, towards maximizing the lifetime value of customers, firms must manage customer relationships for the long term. In contrast to this recommendation, we demonstrate that firm profits in competitive environments are maximized when...