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The impact of status seeking on consumers' word of mouth and product preference-a comparison between luxury hospitality services and luxury goods
Yang, Wan; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 1, pp. 3-22
Persistent link: https://www.econbiz.de/10011632984
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The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing; Mattila, Anna S. - In: The journal of services marketing 30 (2016) 6, pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
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A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong; Han, Rachel; Mattila, Anna S. - In: Journal of service management 27 (2016) 3, pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
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The impact of language style on consumers' reactions to online reviews
Wu, Luorong; Shen, Han; Fan, Alei; Mattila, Anna S. - In: Tourism management : research, policies, practice 59 (2017), pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
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An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.; Gao, Yixing - In: International journal of revenue management : IJRM 9 (2016) 2/3, pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
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Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei; Wu, Luorong; Mattila, Anna S. - In: The journal of services marketing 30 (2016) 7, pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
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When organic food choices shape subsequent food choices : the interplay of gender and health consciousness
Shin, Joongwon; Mattila, Anna S. - In: International journal of hospitality management 76 (2019) 1, pp. 94-101
Persistent link: https://www.econbiz.de/10011981836
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Feeling left out and losing control : the interactive effect of social exclusion and gender on brand attitude
Hwang, Yoo Hee; Mattila, Anna S. - In: International journal of hospitality management 77 (2019), pp. 303-310
Persistent link: https://www.econbiz.de/10011988558
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The social influence of other consumers on consumers’ reward donations
Gao, Yixing; Mattila, Anna S. - In: International journal of hospitality management 77 (2019), pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
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Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing; Choi, Sungwoo; Mattila, Anna S. - In: Journal of business research : JBR 98 (2019), pp. 289-298
Persistent link: https://www.econbiz.de/10012007243