Although service guarantees have enjoyed wide popularity as marketing tools and brought impressive results for firms, it is still not clear whether different types of service guarantees have similar effects on consumers' pre-purchase evaluations of differently priced services. To answer this...

Purpose: This study examines the relationships among workplace incivility, job satisfaction and turnover intention for tourist hotel chefs. Furthermore, emotional intelligence is taken as the moderating variable on the relationships between workplace incivility and job satisfaction and...

Purpose: This empirical study explored how coworker incivility and customer incivility affect the work engagement and job performance of frontline employees. Design/methodology/approach: To investigate the incivility and characteristics of hospitality industry workplaces, this study recruited...

Purpose: This study aims to investigate how the “cooking holiday” concept can be used by tourism authorities and practitioners and, to that end, proposes a hierarchical framework for improving culinary tourism. Design/methodology/approach: This study adopted the Delphi method to filter and...