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81
Handbook of service business : management, marketing, innovation and internationalisation
Bryson, John R.
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10010518021
Saved in:
82
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
83
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
84
Developing the concept of life-cycle service offering
Rabetino, Rodrigo
;
Kohtamäki, Marko
;
Lehtonen, Heini
; …
- In:
Industrial marketing management : the international …
49
(
2015
),
pp. 53-66
Persistent link: https://www.econbiz.de/10011373947
Saved in:
85
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
86
A view from the street : an exploratory study of consumer attitudes toward offshoring of professional services in the United States
Koku, Paul Sergius
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
Saved in:
87
Die Besonderheiten des Gründungsmarketings von Dienstleistungsunternehmen
Freiling, Jörg
- In:
Entrepreneurial Marketing : Besonderheiten, Aufgaben …
,
(pp. 137-153)
.
2015
Persistent link: https://www.econbiz.de/10010531084
Saved in:
88
Modeling service relationships for service networks
Cardoso, Jorge
- In:
Exploring services science : 4th international …
,
(pp. 114-128)
.
2013
Persistent link: https://www.econbiz.de/10009728302
Saved in:
89
Competitive strategy : the link between service characteristics and customer satisfaction
Miles, Patti Collett
- In:
International journal of quality and service sciences
5
(
2013
)
4
,
pp. 395-414
Persistent link: https://www.econbiz.de/10010228592
Saved in:
90
The servitization of manufacturing : a systematic literature review of interdependent trends
Lightfoot, Howard
;
Baines, Tim
;
Smart, Palin
- In:
International journal of operations & production …
33
(
2013
)
11/12
,
pp. 1408-1434
Persistent link: https://www.econbiz.de/10010232761
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