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Empowerment in hospitality org...
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1
Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees
Lipp, Doug
-
2013
-
1 Edition
Persistent link: https://www.econbiz.de/10009742565
Saved in:
2
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
3
A strategy for diversity training : focussing on empathy in the workplace
Madera, Juan M.
;
Neal, Jack A.
;
Dawson, Mary
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 469-487
Persistent link: https://www.econbiz.de/10009385370
Saved in:
4
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
5
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
6
Effective communication styles for the customer-oriented service employee : inducing dedicational behaviors in luxury restaurant patrons
Kang, Juhee
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 772-785
Persistent link: https://www.econbiz.de/10009544308
Saved in:
7
Executive preference for compensation structure and normative myopia : a busines and society research project
Swanson, Diane L.
;
Orlitzky, Marc
- In:
The ethics of executive compensation
,
(pp. 13-31)
.
2006
Persistent link: https://www.econbiz.de/10003272481
Saved in:
8
Using "biztainment" to gain competitive advantage
Newsom, Mi Kyong
;
Collier, David A.
;
Olsen, Eric O.
- In:
Business horizons
52
(
2009
)
2
,
pp. 167-176
Persistent link: https://www.econbiz.de/10003855810
Saved in:
9
Are some customers more equal than others?
Nunes, Paul F.
;
Johnson, Brian A.
- In:
Marketing through minefields
,
(pp. 41-64)
.
2008
Persistent link: https://www.econbiz.de/10003813880
Saved in:
10
The design of consumer experiences : managerial approaches for service companies
Carù, Antonella
;
Cova, Bernard
- In:
Managing consumer services : factory or theater?
,
(pp. 91-108)
.
2014
Persistent link: https://www.econbiz.de/10010478148
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