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Self-service systems : quality dimensions and users' profiles
Gurău, Călin - In: Cases on managing e-services, (pp. 48-59). 2009
Persistent link: https://www.econbiz.de/10003769489
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Re-conceptualising the professional service encounter : information empowered consumers and service relationships
Laing, Angus; Hogg, Gillian - In: Journal of customer behaviour 7 (2008) 4, pp. 333-346
Persistent link: https://www.econbiz.de/10003793495
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Kundenseitige Akzeptanz internetbasierter Self-Service-Technologien in der Versicherungswirtschaft : eine kausalanalytische Studie zur Wirkung von Aspekten der Technologienutzung u...
Juric, Jana; Lindenmeier, Jörg; Fritsch, Tobias; … - In: Zeitschrift für die gesamte Versicherungswissenschaft … 104 (2015) 2, pp. 131-149
Persistent link: https://www.econbiz.de/10011289295
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Exploring the intention to continue using web-based self-service
Tseng, Shu-Mei - In: Journal of retailing and consumer services 24 (2015), pp. 85-93
Persistent link: https://www.econbiz.de/10010528602
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Internetbasierte Customer-Self-Service-Instrumente im After-Sales-Management aus Sicht des Verfassungsmarketings
Schulmeyer, Christian - 2011
Persistent link: https://www.econbiz.de/10009520348
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Patterns : Flexible Self-Service Applications Using Process Choreography
Redbooks, IBM - 2004
Front cover -- Contents -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Part 1 Patterns for e-business -- Chapter 1. Patterns for e-business -- 1.1 The Patterns for e-business layered asset model -- 1.2 How to use the...
Persistent link: https://www.econbiz.de/10012685401
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The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.; Yen, David; Dunk, Kimberly; … - In: Enterprise information systems 9 (2015) 7/8, pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
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Self-service business intelligence
Alpar, Paul; Schulz, Michael - In: Business & information systems engineering : BISE ; the … 58 (2016) 2, pp. 151-155
Persistent link: https://www.econbiz.de/10011490587
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User-related challenges of self-service business intelligence
Lennerholt, Christian; Laere, Joeri van; Söderström, Eva - In: Information systems management 38 (2021) 4, pp. 309-323
Persistent link: https://www.econbiz.de/10012650489
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Encouraging the use of self-service business intelligence : an examination of employee-related influencing factors
Passlick, Jens; Guhr, Nadine; Lebek, Benedikt; … - In: Journal of decision systems 29 (2020) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10012256329