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Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie - In: Journal of service management 25 (2014) 5, pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
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Antecedents of salesperson performance in information service industry : the role of guanxi, adaptive selling behaviors and customer orientation
Thi-Thuy-Linh Nguyen; Xuan-Quynh Hoang; Pham Thi Lien; … - In: Cogent business & management 9 (2022) 1, pp. 1-19
This research aims to investigate the determinants of salesperson performance with a focus on the role of customer-centric selling behaviors in the interaction with Guanxi-a measure of the quality of customer-salesperson relationship. The study examines two well-established constructs in the...
Persistent link: https://www.econbiz.de/10014425793
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A comparative study of small business owner-managers' identity construction in B2B relationship marketing and business networking discourse in the UK and China
Preechanont, Piyanuch; Lu, Tao - In: Journal of enterprising culture 21 (2013) 4, pp. 495-532
Persistent link: https://www.econbiz.de/10010346341
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Investigating the physician networks induced by patient pathways : applications of social network analysis to routine data
Flemming, Ronja - 2021
Persistent link: https://www.econbiz.de/10012628091
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Dispersion in the hospital network of shared patients is associated with less efficient care
Everson, Jordan; Adler-Milstein, Julia R.; … - In: Health care management review : HCM review 47 (2022) 2, pp. 88-99
Persistent link: https://www.econbiz.de/10013186321
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Developing customer-oriented service bundles : the case of Finnish public healthcare
Järvi, Henna; Immonen, Mika; Pynnönen, Mikko - In: International journal of business innovation and research 11 (2016) 3, pp. 326-344
Persistent link: https://www.econbiz.de/10011667740
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Grassroots inter-professional networks : the case of organizing care for older cancer patients
Bagayogo, Fatou Farima; Lepage, Annick; Denis, Jean-Louis; … - In: Journal of health organization and management 30 (2016) 6, pp. 971-984
Persistent link: https://www.econbiz.de/10011610033
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Communicating with patients through Facebook : the case of dental healthcare services
Nobre, Helena; Szczygiel, Nina; Condé-Pinto, Mariana - In: International journal of business excellence 18 (2019) 4, pp. 527-548
Persistent link: https://www.econbiz.de/10012145692
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Physician connectedness and referral choice
Shin, Eunhae - In: Oxford bulletin of economics and statistics 85 (2023) 6, pp. 1238-1261
Persistent link: https://www.econbiz.de/10014443335
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Special issue: Value marketing in the health care industry
2011
Persistent link: https://www.econbiz.de/10008989922