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Patient satisfaction in hospital-based emergency departments : recommendation for healthcare management and policy
Lin, Blossom Yen-ju; Cliff Hsu, Chung-ping; Lee, Cheng-hua - In: International journal of public policy 5 (2010) 2/3, pp. 175-189
Persistent link: https://www.econbiz.de/10003953237
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Service quality and its impact on customer satisfaction in Indian hospitals : perspectives of patients and their attendants
Panchapakesan Padma; Rajendran, Chandrasekharan; … - In: Benchmarking : an international journal ; BIJ 17 (2010) 6, pp. 807-841
Persistent link: https://www.econbiz.de/10008779281
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Patientenzufriedenheit und Wartezeiten
Hogan, Barbara; Singh, Manoj; Rasche, Christoph - In: Management der Notaufnahme : Patientenorientierung und …, (pp. 298-307). 2011
Persistent link: https://www.econbiz.de/10008825428
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Virtual atmospherics : a new key to patient satisfaction
Clark, W. Randy - In: Journal of hospital marketing & public relations 20 (2010) 1, pp. 56-65
Persistent link: https://www.econbiz.de/10003962389
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Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl; May, Douglas R.; Williams, Eric S. - In: Health care management review : HCM review 36 (2011) 4, pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
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Inpatient satisfaction : an analysis of Malaysian puplic hospitals
Noor Hazilah Abd Manaf - In: International journal of public sector management : IJPSM 25 (2012) 1, pp. 6-16
Persistent link: https://www.econbiz.de/10009500725
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Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep; Kumari, Neetu - In: Management research review 34 (2011) 6, pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
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Is electronic health record use associated with patient satisfaction in hospitals?
Kazley, Abby Swanson; Diana, Mark L.; Ford, Eric W.; … - In: Health care management review : HCM review 37 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009486027
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Antecedents of patient trust in health-care insurers
Gabay, Gillie; Moore, Dahlia - In: Services marketing quarterly 36 (2015) 1, pp. 77-93
Persistent link: https://www.econbiz.de/10010520733
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Measuring patient satisfaction's relationship to hospital cost efficiency : can administrators make a difference?
Huerta, Timothy R.; Harle, Christopher A.; Ford, Eric W.; … - In: Health care management review : HCM review 41 (2016) 1, pp. 56-63
Persistent link: https://www.econbiz.de/10011421772