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Service quality control mechan...
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89
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75
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75
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74
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69
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69
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68
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67
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67
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65
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65
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64
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64
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63
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62
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60
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59
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59
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Información comercial española : ICE : revista de economía
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887
International journal of hospitality management
507
Boletín de estudios económicos
482
Revista de estudios agro-sociales
413
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390
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360
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357
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352
Journal of business research : JBR
339
Hacienda pública española : review of public economics
336
SpringerLink / Bücher
332
Discussion paper series / IZA
309
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
293
Applied economics
276
NBER working paper series
263
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
258
Revista de economía aplicada : publicación cuatrimestral
253
Working paper / National Bureau of Economic Research, Inc.
248
Documentos de trabajo / Banco de España, Servicio de Estudios
238
NBER Working Paper
229
Europäische Hochschulschriften / 5
227
Documento de trabajo / Fundación de las Cajas de Ahorros
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The journal of services marketing
218
Tourism management : research, policies, practice
203
Discussion paper / Centre for Economic Policy Research
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Revista de historia económica
195
IZA Discussion Papers
191
International journal of contemporary hospitality management
185
IZA Discussion Paper
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Auditing : a journal of practice & theory
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Revista del Instituto de Estudios Económicos
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Journal of air transport management
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De economia : revista de estudios economico-sociales
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Working papers / Universitat Pompeu Fabra, Department of Economics and Business
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Estudios geográficos
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Journal of hospitality marketing & management
144
Revista de economía política
142
Services marketing quarterly
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ECONIS (ZBW)
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2,336
Other ZBW resources
1,699
EconStor
944
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201
BASE
150
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56
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date (oldest first)
1
Gender's moderating role in the relationship between organisational form and performance in the Spanish supermarket industry
Vázquez-Suárez, Luis
;
Mejía-Vásquez, Pericles Ramón
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209457
Saved in:
2
Is quality management a competitive advantage? : a study after the Spanish financial crisis in the furniture industry
Sánchez-Alegría, Santiago
;
Lizarraga-Dalloa, Fermín
; …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1344-1365
Persistent link: https://www.econbiz.de/10013352676
Saved in:
3
Wirtschaftlichkeit des Qualitätsmanagements : Qualitätscontrolling für Dienstleistungen
Bruhn, Manfred
-
1998
Persistent link: https://www.econbiz.de/10000643098
Saved in:
4
High performance in after-sales support services in the automotive industry
Huber, Frank
;
Bauer, Sebastian K.
- In:
International journal of automotive technology and …
9
(
2009
)
3
,
pp. 334-347
Persistent link: https://www.econbiz.de/10003882869
Saved in:
5
Kooperation von Controllerbereich und Innenrevision : Messung, Auswirkungen, Determinanten
Birl, Holger
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003414534
Saved in:
6
Mystery Shopping : Ziele, Prozess und Qualität eines Verfahrens zum
Controlling
der Dienstleistungsqualität
Dobbelstein, Thomas
;
Windbacher, Daniel
- In:
Theoretische Fundierung und praktische Relevanz der …
,
(pp. 103-122)
.
2007
Persistent link: https://www.econbiz.de/10003468084
Saved in:
7
Explaining adverse behavioural impact of performance management systems in a professional accounting firm
Ururuka, Valentine
;
Otley, David T.
;
Beeks, Wendy
-
2009
Persistent link: https://www.econbiz.de/10003939244
Saved in:
8
Establishing and managing effective internal quality control measures in small service companies
Smith, Alan D.
- In:
International journal of logistics systems and management
7
(
2010
)
2
,
pp. 219-244
Persistent link: https://www.econbiz.de/10008648266
Saved in:
9
Perceptions of management accounting services
Walker, Kenton B.
;
Fleischman, Gary M.
;
Johnson, Eric N.
- In:
Global journal of business research : GJBR
5
(
2011
)
1
,
pp. 111-123
Persistent link: https://www.econbiz.de/10008810495
Saved in:
10
The effect of alternative types of review on auditors' procedures and performance
Payne, Elizabeth A.
;
Ramsay, Robert J.
;
Bamber, E. Michael
- In:
Auditing : a journal of practice & theory
29
(
2010
)
1
,
pp. 207-220
Persistent link: https://www.econbiz.de/10003983100
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