//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Burnout processes in non-clini...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
New Zealand
19
Dienstleistungsqualität
11
Neuseeland
11
Service quality
11
Customer satisfaction
10
Job satisfaction
10
B-to-B-Marketing
8
Beziehungsmarketing
8
Business-to-business marketing
8
Kundenzufriedenheit
8
Relationship marketing
8
Arbeitszufriedenheit
7
Burnout
7
Business network
7
Stress
7
Unternehmensnetzwerk
7
Consumer behaviour
6
Internet marketing
6
Konsumentenverhalten
6
Lieferantenmanagement
6
Supplier relationship management
6
Work stress
6
Brand image
5
Online-Marketing
5
Russia
5
Wine
5
Brand management
4
Business-to-Business marketing
4
Health services
4
Japan
4
Markenführung
4
Markenimage
4
Market research
4
Personal banking
4
Privatkundengeschäft
4
Russland
4
Singapore
4
Social Web
4
Social web
4
Wein
4
more ...
less ...
Online availability
All
Undetermined
60
Type of publication
All
Article
142
Type of publication (narrower categories)
All
Article in journal
62
Aufsatz in Zeitschrift
62
research-article
23
Aufsatz im Buch
3
Book section
3
conceptual-paper
3
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
case-report
1
viewpoint
1
more ...
less ...
Language
All
English
110
Undetermined
32
Author
All
Rod, Michel
99
Ashill, Nicholas J.
76
Carruthers, Janet
22
Lowe, Sid
14
Ellis, Nick
10
Saunders, Sarena
10
Hwang, Ki-Soon
9
Yavas, Ugur
9
Ashill, Nicholas
8
Beal, Tim
8
Gibbs, Tanya
7
Jobber, David
7
Babakus, Emin
5
Davies, John
5
Deng, Qi
5
Ji, Shaobo
5
Wang, Yun
5
Boisvert, Jean
4
Daellenbach, Kate
4
Krisjanous, Jayne
4
Rojas-Méndez, José I.
4
Khan, M. Sajid
3
Lindsay, Val
3
Naumann, Earl
3
Purchase, Sharon
3
Shao, Jinyi
3
Thirkell, Peter
3
Williams, Paul
3
Banerjee, Madhumita
2
Cova, Bernard
2
Eccarius, Katrin
2
Frederikson, Mark
2
Gazley, Aaron
2
Haverila, Matti
2
Kainzbauer, Astrid
2
Kusel, Rachael
2
Prévot, Frédéric
2
Shukla, Paurav
2
Smith, Terry
2
Spencer, Robert
2
more ...
less ...
Published in...
All
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Marketing intelligence & planning
8
Journal of Business & Industrial Marketing
6
Journal of strategic marketing
6
International Journal of Pharmaceutical and Healthcare Marketing
5
Journal of retailing and consumer services
5
Qualitative market research : an international journal
5
Journal of business research : JBR
4
Managing service quality : MSQ ; an international journal
4
Marketing Intelligence & Planning
4
Qualitative Market Research: An International Journal
4
The journal of services marketing
4
International Journal of Bank Marketing
3
Journal of Services Marketing
3
Journal of marketing management : MM
3
Psychology & marketing
3
Asia Pacific journal of marketing and logistics
2
Human systems management : HSM
2
International Marketing Review
2
International journal of advertising : the quarterly review of marketing communications
2
International journal of sport management and marketing : IJSMM
2
International journal of wine business research : IJWBR
2
International marketing review
2
Journal of management : JOM
2
Journal of retailing
2
Qualitative research in organizations and management : an international journal
2
The international journal of bank marketing : IJBM
2
The journal of applied business research
2
The journal of business & industrial marketing
2
Asia Pacific Journal of Marketing and Logistics
1
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Cross Cultural Management: An International Journal
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Field guide to case study research in business-to-business marketing and purchasing
1
International Journal of Sports Marketing and Sponsorship
1
more ...
less ...
Source
All
ECONIS (ZBW)
65
OLC EcoSci
39
Other ZBW resources
36
RePEc
2
Showing
1
-
10
of
142
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.
;
Rod, Michel
;
Carruthers, Janet
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
Saved in:
2
Purchaser-provider interaction in UK public health: improving stakeholder cooperation
Carruthers, Janet
;
Rod, Michel
;
Ashill, Nicholas J.
- In:
International journal of pharmaceutical and healthcare …
1
(
2007
)
1
,
pp. 12-26
Persistent link: https://www.econbiz.de/10003936970
Saved in:
3
Pharmaceutical marketing return-on-investment: a European perspective
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
International journal of pharmaceutical and healthcare …
1
(
2007
)
2
,
pp. 174-189
Persistent link: https://www.econbiz.de/10003937245
Saved in:
4
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
Saved in:
5
The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel
;
Ashill, Nicholas J.
- In:
Marketing intelligence & planning
28
(
2010
)
5
,
pp. 600-624
Persistent link: https://www.econbiz.de/10008651751
Saved in:
6
Management commitment to service quality and service recovery performance : a study of frontline employees in public and private hospitals
Rod, Michel
;
Ashill, Nicholas J.
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
1
,
pp. 84-103
Persistent link: https://www.econbiz.de/10008653912
Saved in:
7
Symptoms of burnout and service recovery performance : the influence of job resourcefulness
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 60-84
Persistent link: https://www.econbiz.de/10009525108
Saved in:
8
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
9
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study
Rod, Michel
;
Ashill, Nicholas J.
;
Shao, Jinyi
; …
- In:
Marketing intelligence & planning
27
(
2009
)
1
,
pp. 103-126
Persistent link: https://www.econbiz.de/10009526387
Saved in:
10
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->