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Supply chain innovation and organizational performance in the healthcare industry

Lee, Sang M.; Lee, Donhee; Schniederjans, Marc J. - In: International journal of operations & production … 31 (2011) 11, pp. 1193-1214

Persistent link: https://www.econbiz.de/10009407595

Effects of innovation leadership and supply chain innovation on supply chain efficiency : focusing on hospital size

Yoon, Seong No; Lee, Donhee; Schniederjans, Marc J. - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 412-421

Persistent link: https://www.econbiz.de/10011613255

The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty

Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36

Persistent link: https://www.econbiz.de/10009427716

Health-care quality management using the MBHCP excellence model

Lee, Sang M.; Lee, Donhee; Olson, David L. - In: Total quality management & business excellence : an … 24 (2013) 2, pp. 119-137

Persistent link: https://www.econbiz.de/10009723449

Opportunities and challenges for contactless healthcare services in the post-COVID-19 era

Lee, Sang M.; Lee, Donhee - In: Technological forecasting & social change : an … 167 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012801714

Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance

Lee, Sang M.; Lee, Donhee - In: Service business 16 (2022) 1, pp. 1-28

Persistent link: https://www.econbiz.de/10013172545

Healthcare wearable devices : an analysis of key factors for continuous use intention

Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 4, pp. 503-531

Persistent link: https://www.econbiz.de/10012417967

The quality management ecosystem for predictive maintenance in the Industry 4.0 era

Lee, Sang M.; Lee, Donhee; Kim, Youn Sung - In: International journal of quality innovation 5 (2019) 4, pp. 1-11

The Industry 4.0 era requires new quality management systems due to the ever increasing complexity of the global business environment and the advent of advanced digital technologies. This study presents new ideas for predictive quality management based on an extensive review of the literature on...

Persistent link: https://www.econbiz.de/10012210732

A comparative analysis of contactless e-service encounters in online platforms

Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26

Persistent link: https://www.econbiz.de/10014504707

"Untact" : a new customer service strategy in the digital age

Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10012172751

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