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Reluctant employees and felt stress : the moderating impact of manager decisiveness
Mulki, Jay P.; Jaramillo, Fernando; Malhotra, Shavin; … - In: Journal of business research : JBR 65 (2012) 1, pp. 77-83
Persistent link: https://www.econbiz.de/10009549712
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Salesperson resistance to change : an empirical investigation of anteceents and outcomes
Jaramillo, Fernando; Mulki, Jay P.; Onyemah, Vincent; … - In: The international journal of bank marketing : IJBM 30 (2012) 7, pp. 548-566
Persistent link: https://www.econbiz.de/10009668464
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Bringing meaning to the sales job : the effect of ethical climate and customer demandingness
Jaramillo, Fernando; Mulki, Jay P.; Boles, James S. - In: Journal of business research : JBR 66 (2013) 11, pp. 2301-2307
Persistent link: https://www.econbiz.de/10009789008
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Workplace stressors, job attitude, and job behaviors : is interpersonal conflict the missing link?
Jaramillo, Fernando; Mulki, Jay P.; Boles, James S. - In: The journal of personal selling & sales management : JPSSM 31 (2011) 3, pp. 339-356
Persistent link: https://www.econbiz.de/10009270829
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Ethical reputation and value received : customer perceptions
Mulki, Jay P.; Jaramillo, Fernando - In: The international journal of bank marketing : IJBM 29 (2011) 5, pp. 358-372
Persistent link: https://www.econbiz.de/10009295816
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Examining the impact of service quality : a meta-analysis of empirical evidence
Carrillat, François A.; Jaramillo, Fernando; Mulki, Jay P. - In: Journal of marketing theory and practice 17 (2009) 2, pp. 95-110
Persistent link: https://www.econbiz.de/10003827786
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Sales effort: the intertwined roles of the leader, customers, and the salesperson
Jaramillo, Fernando; Mulki, Jay P. - In: The journal of personal selling & sales management : JPSSM 28 (2008) 1, pp. 37-51
Persistent link: https://www.econbiz.de/10003735621
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Regulation of emotions, interpersonal conflict, and job performance for salespeople
Mulki, Jay P.; Jaramillo, Fernando; Goad, Emily A.; … - In: Journal of business research : JBR 68 (2015) 3, pp. 623-630
Persistent link: https://www.econbiz.de/10010496161
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A research agenda for sales
Jaramillo, Fernando (ed.); Mulki, Jay P. (ed.) - 2021
Contents: Preface / Jay Mulki and Fernando Jaramillo -- 1 An exploration of sales activities from a service ecosystems perspective / Nathaniel N. Hartmann, Heiko Wieland and Bruno Lussier -- 2 From sales force automation to digital transformation: how social media, social CRM, and artificial...
Persistent link: https://www.econbiz.de/10012487433
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Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?
Mulki, Jay Prakash; Jaramillo, Fernando; Locander, … - In: Journal of business research : JBR 59 (2006) 12, pp. 1222-1230
Persistent link: https://www.econbiz.de/10007383390