Narrow search
Showing 1 - 10 of 2,438
Cover Image
A Gap Analysis on Generation Y Customer Expectations and Perceptions towards Lifestyle Hotels
Hua, Wen; Qu, Hailin - 2011
This study conducts a gap analysis on Generation Y (Gen Y) customer expectation and perception towards lifestyle hotels. In the result, 11 gaps between Gen Y customer expectation and perceptions on lifestyle hotels are identified. An Importance-Performance (I-P) map further demonstrates how...
Persistent link: https://www.econbiz.de/10009467993
Cover Image
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei - In: The journal of services marketing 29 (2015) 6/7, pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Cover Image
Preference and satisfaction level of consumers towards mobile network services
Murali, Regeena J.; Thangavel, N. - In: International journal of economic research 12 (2015) 2, pp. 247-256
Persistent link: https://www.econbiz.de/10011419774
Cover Image
Gap analysis between the customer's expectations and satisfaction of real estate sector using the SERVQUAL model
Narendra Singh; Gupta, Mukul; Singh, Pushpa - In: International journal of Indian culture and business … 25 (2022) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012940082
Cover Image
FinTech and commercial banks' performance in China : a leap forward or survival of the fittest?
Chen, Xihui; You, Xuyuan; Chang, Victor - In: Technological forecasting & social change : an … 166 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012693355
Cover Image
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin; Mattila, Anna S. - In: The journal of services marketing 27 (2013) 5, pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Cover Image
Toward a theoretical framework of service experience : perspectives from customer expectation and customer emotion
Hsieh, Yen-Hao; Yuan, Soe-Tsyr Daphne - In: Total quality management & business excellence 32 (2021) 5, pp. 511-527
Persistent link: https://www.econbiz.de/10012440308
Cover Image
A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.; Rajasankar, S. - In: International journal of applied business and economic … 17 (2019) 2, pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
Cover Image
The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
Kosiba, John Paul Basewe; Acheampong, Audrey; Adeola, Ogechi - In: Journal of retailing and consumer services 54 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012238352
Cover Image
Exploring service quality : a critical review of literature
Bandyopadhyay, Nirmalya - In: International journal of Indian culture and business … 13 (2016) 3, pp. 358-377
Persistent link: https://www.econbiz.de/10011665095