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A comparative study on the effect of service quality of firms undertaking O2O commerce on customer satisfaction and repurchase intention in Korea, China and Japan

Moon, Hee-Cheol; Chung, Jae-eun - In: Journal of international trade & commerce 14 (2018) 5, pp. 115-134

Persistent link: https://www.econbiz.de/10011949496

Design of house of quality using SERVQUAL and QFD for service quality improvement : a case of Bahir Dar city hotels

Abdulkerim, Ibrahim; Avvari, Muralidhar; Cherkos, Tomas - In: International journal of applied management science 11 (2019) 3, pp. 277-293

Persistent link: https://www.econbiz.de/10012110841

Service quality analysis of two of the largest retail chains with minimart concept in Indonesia

Tannady, Hendy; Nurprihatin, Filscha; Hartono, Hendy - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 19 (2018), pp. 177-185

Service quality is important because it makes prices more affordable, and also fulfils customer satisfaction. This bolsters trust for customers, and thereby encourages them to keep buying products at retail stores. This research uses Quality Service Analysis method to understand the gap between...

Persistent link: https://www.econbiz.de/10012019175

Human contribution to service quality in West Bengal's luxury hotels

Banerjee, Dipa; Biswas, Debasish - In: Human systems management : HSM 37 (2018) 1, pp. 7-13

Persistent link: https://www.econbiz.de/10011817227

Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model

Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660

Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...

Persistent link: https://www.econbiz.de/10011916017

Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches

Main, Naser Alolayyan; Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of productivity and quality … 24 (2018) 4, pp. 543-565

Persistent link: https://www.econbiz.de/10011924288

Impact of service quality on customer satisfaction and customer loyalty : evidence from banking sector

Khan, Mubbsher Munawar; Fasih, Mariam - In: Pakistan journal of commerce and social sciences 8 (2014) 2, pp. 331-354

The aim of this research study is to determine the satisfaction level of banking customers regarding quality of different services provided by their bank and their loyalty with the respective bank. Service quality is studied within a spectrum of different dimensions. An effort is also made to...

Persistent link: https://www.econbiz.de/10011926308

A development model of factors affecting customer loyalty to mobile service providers in Thailand

Patcharanan Klankaew; Amnuay Saengnoree - In: International journal of services and operations management 29 (2018) 4, pp. 487-506

Persistent link: https://www.econbiz.de/10011878321

After-sales service quality satisfaction in Indian automobile industry

Yadav, Santosh Kumar; Joseph, Dennis - In: International journal of business information systems : … 26 (2017) 3, pp. 362-377

Persistent link: https://www.econbiz.de/10011856619