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Does age affect relationships between customer's attitude, CRM knowledge, satisfaction and relationship share in hotels?
Maggon, Mohita - In: International Journal of Hospitality and Event Management 2 (2018) 1, pp. 38-69
Persistent link: https://www.econbiz.de/10012179593
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CRM effectiveness and customer satisfaction : moderating role of relationship duration
Padmavathy, Chandrasekaran - In: International journal of business excellence 11 (2017) 3, pp. 413-424
Persistent link: https://www.econbiz.de/10011735088
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Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
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Service satisfaction-market share relationships in partnered hybrid offerings
Becerril-Arreola, Rafael; Zhou, Chen; Srinivasan, Raji; … - In: Journal of marketing 81 (2017) 5, pp. 86-103
Persistent link: https://www.econbiz.de/10011749865
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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Improving business-to-business customer satisfaction programs : assessment of asymmetry, heterogeneity, and financial impact
Mittal, Vikas; Han, Kyuhong; Lee, Ju-Yeon; Sridhar, Shrihari - In: Journal of marketing research 58 (2021) 4, pp. 615-643
Persistent link: https://www.econbiz.de/10012593932
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Service quality of e-Commerce logistics services
Sankar, Jeganathan Gomathi; Gopalakrishnan T - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 672-677
Persistent link: https://www.econbiz.de/10012506687
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Measuring exchange norms and its impact on satisfaction in a B2C context
Elommal, Najoua; Manita, Riadh; Chaney, Damien - In: International journal of market research 61 (2019) 3, pp. 302-319
Persistent link: https://www.econbiz.de/10012172215
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The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid; Crosby, Lawrence; Johnson, Michael D.; … - In: Journal of service research 27 (2024) 1, pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
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An empirical research study to understand the relationship between buyers and digital store
Kenge, Rohit; Khan, Zafar - In: International journal of business performance … 23 (2022) 3, pp. 323-346
Persistent link: https://www.econbiz.de/10013440078