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1
Emotional labor within teams : outcomes of individual and peer emotional labor on perceived team support, extra-role behaviors, and turnover intentions
Becker, William
;
Cropanzano, Russell
;
Van Wagoner, Phoenix
- In:
Group & organization management : an international journal
43
(
2018
)
1
,
pp. 38-71
Persistent link: https://www.econbiz.de/10011857697
Saved in:
2
Effects of external prestige on emotional labour : mediation by organisational identification and moderation by perceived organisational support
Anwar, Farooq
;
Ahmed, Ishfaq
;
Waqas, Muhammad
;
Wan …
- In:
Middle East journal of management : MEJM
6
(
2019
)
2
,
pp. 186-203
Persistent link: https://www.econbiz.de/10012101184
Saved in:
3
The effect of job outcomes among call centre customer service representatives in India
Surana, Shilpa Jain
;
Singh, Anup K.
- In:
International journal of intelligent enterprise : IJIE
1
(
2007/12
)
3/4
,
pp. 270-289
Persistent link: https://www.econbiz.de/10009744411
Saved in:
4
Fake it or make it to stay? : a case of Pakistani frontline emergency rescue workers
Nauman, Shazia
;
Zheng, Connie
;
Imam, Hassan
- In:
International journal of human resource management
34
(
2023
)
4
,
pp. 716-744
Persistent link: https://www.econbiz.de/10014322380
Saved in:
5
How emotional labor affects job performance in hospitality employees : the moderation of emotional intelligence
Hori, Nairei
;
Chao, Ren-Fang
-
2022
Persistent link: https://www.econbiz.de/10013355351
Saved in:
6
What is my calling? : an exploratory mixed-methods approach to conceptualizing hospitality career calling
Lee, Lindsey
;
Ponting, Sandra Sun-Ah
;
Ghosh, Ankita
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2832-2851
Persistent link: https://www.econbiz.de/10013412821
Saved in:
7
Relation between display rules and emotive behavior strategies and its outcomes among South Korean public service employees
Lee, Hyun Jung
- In:
Public performance & management review
41
(
2018
)
4
,
pp. 723-744
Persistent link: https://www.econbiz.de/10011977969
Saved in:
8
Emotional labor and job satisfaction : does social support matter?
Asumah, Sampson
;
Agyapong, Daniel
;
Owusu, Nicodemus Osei
- In:
Journal of African business
20
(
2019
)
4
,
pp. 489-504
Persistent link: https://www.econbiz.de/10012180420
Saved in:
9
Emotional labor among police officers : a diary study relating strain, emotional labor, and service performance
Gelderen, Benjamin R. van
;
Konijn, Elly
;
Bakker, Arnold B.
- In:
The international journal of human resource management
28
(
2017
)
6
,
pp. 852-879
Persistent link: https://www.econbiz.de/10012153886
Saved in:
10
When work takes over : emotional labor strategies and daily ruminations about work while at home
Wiese, Bettina S.
;
Heidemeier, Heike
;
Burk, Christian L.
; …
- In:
Journal of personnel psychology
16
(
2017
)
3
,
pp. 150-154
Persistent link: https://www.econbiz.de/10011779904
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