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Praxis- und Forschungsrelevanz von Trainings

Hochholdinger, Sabine; Rowold, Jens; Schaper, Niclas - In: Evaluation und Transfersicherung betrieblicher …, (pp. 13-29). 2008

Persistent link: https://www.econbiz.de/10003737879

Making and maintaining the subject in call centre work

Winiecki, Don; Wigman, Bert - In: New technology, work and employment 22 (2007) 2, pp. 118-131

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The call center : enactments of class and nationality in transnational call centers

Mirchandani, Kiran - In: The emotional organization : passions and power, (pp. 88-101). 2008

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Call centres and the quality of work life: towards a research agenda

Hannif, Zeenobiyah; Burgess, John; Connell, Julia - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 271-284

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Die gesundheits- und leistungsförderliche Wirkung von Kurzpausensystemen am Beispiel Call Center

Claus, Anja; Hüttges, Annett; Richter, Peter G. - 2003

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Stories of calling : how called professionals construct narrative identities

Bloom, Matt; Colbert, Amy E.; Nielsen, Jordan D. - In: Administrative science quarterly : ASQ 66 (2021) 2, pp. 298-338

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Callings

Duffy, Ryan D.; England, Jessica W.; Dik, Bryan J. - In: The Oxford handbook of meaningful work. 2019

Persistent link: https://www.econbiz.de/10012884833

Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa

Pillay, Kreshona; Buitendach, Johanna H.; Kanengoni, Herbert - In: SA journal of human resource management : SAJHRM 12 (2014) 1, pp. 249-261

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Perceived Relationship between Motivation and Job Satisfaction Among Call Centre Agents at Safaricom Limited

Nzuve, Stephen; Nduta, Kamau - 2014

Motivation is a psychological feature that directs action towards a desired goal and elicits, controls and sustains certain goal directed behaviors. It can be considered an inner driving force that compels or reinforces an action towards a desired goal. These desires are what drive our everyday...

Persistent link: https://www.econbiz.de/10014148632

"Whose call?" : the conflict between tradition-based and expressivist accounts of calling

Wightman, Sally; Potts, Garrett W.; Beadle, Ron - In: Journal of business ethics : JBE 183 (2023) 4, pp. 947-962

Persistent link: https://www.econbiz.de/10014286226