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Self-efficacy as a mediator and moderator between emotional labor and job satisfaction : a case study of public service employees in Taiwan
Hsieh, Chih-Wei; Hsieh, Jun-Yi; Huang, Irving Yi-Feng - In: Public performance & management review 40 (2016) 1, pp. 71-96
Persistent link: https://www.econbiz.de/10011815714
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Emotional labor and job satisfaction : does social support matter?
Asumah, Sampson; Agyapong, Daniel; Owusu, Nicodemus Osei - In: Journal of African business 20 (2019) 4, pp. 489-504
Persistent link: https://www.econbiz.de/10012180420
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Emotional labor among police officers : a diary study relating strain, emotional labor, and service performance
Gelderen, Benjamin R. van; Konijn, Elly; Bakker, Arnold B. - In: The international journal of human resource management 28 (2017) 6, pp. 852-879
Persistent link: https://www.econbiz.de/10012153886
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When work takes over : emotional labor strategies and daily ruminations about work while at home
Wiese, Bettina S.; Heidemeier, Heike; Burk, Christian L.; … - In: Journal of personnel psychology 16 (2017) 3, pp. 150-154
Persistent link: https://www.econbiz.de/10011779904
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Relation between display rules and emotive behavior strategies and its outcomes among South Korean public service employees
Lee, Hyun Jung - In: Public performance & management review 41 (2018) 4, pp. 723-744
Persistent link: https://www.econbiz.de/10011977969
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How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei; Huang, Maijiao; Okumus, Bendegul; Leung, Xi Y. - In: Tourism management : research, policies, practice 94 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
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The influences of abusive supervision on job satisfaction and mental health : the path through emotional labor
Wang, I-An; Lin, Szu-Yin; Chen, Yeong-Shyang; Wu, Shou-Tsung - In: Personnel review 51 (2022) 2, pp. 823-838
Persistent link: https://www.econbiz.de/10013350748
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Service with a smile : the differential effects of emotional labor on boundary spanners in the banking industry
Makudza, Forbes - In: Services marketing quarterly 44 (2023) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10013546187
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Linking workplace spirituality and adaptive performance through a serial mediation of job satisfaction and emotional labor strategies
Rana, Sahar; Ahmed, Ishfaq; Shahzadi, Gulnaz - In: Management research review 45 (2022) 10, pp. 1354-1371
Persistent link: https://www.econbiz.de/10013361490
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Combined effects of perceived politics and psychological capital on job satisfaction, turnover intentions, and performance
Abbas, Muhammad; Raja, Usman; Darr, Wendy; … - In: Journal of management : JOM 40 (2014) 7, pp. 1813-1830
Persistent link: https://www.econbiz.de/10010428764