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Mediating effects of customer satisfaction in the relationship between service quality and customer loyalty in e-banking services
Prasadh, R. Ragu; Arun, Chockalingam Joe - In: Indian journal of economics & business : IJEB 18 (2019) 2, pp. 487-504
Persistent link: https://www.econbiz.de/10012668869
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A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty
Ng, Holly; Li, Tilo; Yeung, Marine - In: International journal of business & management : IJoBM 8 (2020) 2, pp. 93-109
Persistent link: https://www.econbiz.de/10012395746
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Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob; Parmler, Johan - In: Total quality management & business excellence 32 (2021) 5, pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
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Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi; Gupta, Garima - In: International journal of business excellence : IJBEX 21 (2020) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
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Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)
Indrayani; Wibisono, Chablullah; Aritra, Sanni; Muda, … - In: International journal of financial research 10 (2019) 6, pp. 54-66
Persistent link: https://www.econbiz.de/10012304449
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Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
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Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari; Pandjaitan, Dorothy Haratua Rouly - In: The future opportunities and challenges of business in …, (pp. 205-209). 2020
Persistent link: https://www.econbiz.de/10012311274
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Food market hygiene in the consumer experience
Merchan, Diana; Agila, Mercy; Criollo, Mónica; … - 2020
Persistent link: https://www.econbiz.de/10012266496
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Drivers of customer satisfaction and loyalty in service industries
Erjavec, Hana Šuster; Dmitrovič, Tanja; Povalej … - In: Journal of business economics and management 17 (2016) 5, pp. 810-823
Persistent link: https://www.econbiz.de/10011625874
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Service quality at Thailand's Siam Commercial Bank: Chonburi Province
Suvittawat, Adisak - In: International journal of economic perspectives : IJEP 9 (2015) 4, pp. 21-26
Persistent link: https://www.econbiz.de/10011579308