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Self-service technology and the service encounter

Beatson, Amanda; Lee, Nick; Coote, Leonard V. - In: The service industries journal 27 (2007) 1/2, pp. 75-89

Persistent link: https://www.econbiz.de/10003454661

Interfirm behavior and goal alignment in relational exchanges

Stephen, Andrew T.; Coote, Leonard V. - In: Journal of business research : JBR 60 (2007) 4, pp. 285-295

Persistent link: https://www.econbiz.de/10003451371

Involvement, satisfaction, and brand loyalty in a small business services setting

Russell-Bennett, Rebekah; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 60 (2007) 12, pp. 1253-1260

Persistent link: https://www.econbiz.de/10003571123

Kelly, Sarah J.; Cornwell, T. Bettina; Coote, Leonard V.; … - In: International journal of advertising : the quarterly … 31 (2012) 1, pp. 15-37

Persistent link: https://www.econbiz.de/10009510262

Structural choice modelling : theory and applications to combining choice experiments

Rungie, Campbell M.; Coote, Leonard V.; Louviere, Jordan J. - In: Journal of choice modelling 4 (2011) 3, pp. 1-29

We propose and describe a comprehensive theoretical framework that integrates choice models and structural equation models. Referred to as "structural choice modelling" the framework easily combines data from separate but related choice experiments. We describe the mathematical properties of the...

Persistent link: https://www.econbiz.de/10009546993

Organizational culture, innovation, and performance : a test of Schein's model

Hogan, Suellen J.; Coote, Leonard V. - In: Journal of business research : JBR 67 (2014) 8, pp. 1609-1621

Persistent link: https://www.econbiz.de/10010379256

Tensions and trade-offs in multi-actor service ecosystems

McColl-Kennedy, Janet R.; Cheung, Lilliemay; Coote, … - In: Journal of business research : JBR 121 (2020), pp. 655-666

Persistent link: https://www.econbiz.de/10012417385

Consumer-citizens mobilizing social capital following a natural disaster : effects on well-being

Cheung, Lilliemay; McColl-Kennedy, Janet R.; Coote, … - In: The journal of services marketing 31 (2017) 4/5, pp. 438-451

Persistent link: https://www.econbiz.de/10011742744

Latent variables as a proxy for inherent preferences: A test of antecedent volition

Magor, Thomas J.; Coote, Leonard V. - In: Journal of choice modelling 13 (2014) C, pp. 24-36

We present a test of antecedent volition under conditions of varying choice complexity. Using a stated preference design, decision makers make hypothetical transport choices under three decision scenarios. The choices are made under conditions of three, five, and seven alternatives per choice...

Persistent link: https://www.econbiz.de/10011209082

Determining Consumer Satisfaction and Commitment Through Self-Service Technology and Personal Service Usage

Beatson, Amanda; Coote, Leonard V.; Rudd, John M. - In: Journal of marketing management : MM 22 (2006) 7-8, pp. 853-882

Persistent link: https://www.econbiz.de/10007376605