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Einfluss der internen Qualität...
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Service quality
20,665
Dienstleistungsqualität
20,649
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17,557
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15,519
Customer satisfaction
13,771
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13,636
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12,612
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12,357
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7,324
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7,296
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7,171
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7,165
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6,398
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5,881
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3,266
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2,432
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2,173
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2,129
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2,123
Hospital
2,101
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2,026
Personalmanagement
1,969
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1,963
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1,956
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Bryson, Alex
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102
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76
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58
Heinemann, Gerrit
57
Propper, Carol
56
Mattila, Anna S.
55
Karatepe, Osman M.
53
Huber, Frank
52
Straume, Odd Rune
52
Martin, Albert
48
Bauer, Hans H.
47
Grund, Christian
46
Hanushek, Eric Alan
45
Prybutok, Victor R.
44
Rivkin, Steven G.
43
Usman, Osly
43
Sousa-Poza, Alfonso
41
Mittal, Vikas
40
Ringle, Christian M.
40
Siddiqui, Danish Ahmed
40
Gemünden, Hans Georg
39
Keuschnigg, Christian
39
Meffert, Heribert
39
Svensson, Göran
39
Drydakis, Nick
38
Bakker, Arnold B.
37
Brekke, Kurt R.
37
Matzler, Kurt
37
Merz, Joachim
37
Shahin, Arash
37
Gil Saura, Irene
36
Gravelle, Hugh
36
Prentice, Catherine
36
Wong, IpKin Anthony
36
Evanschitzky, Heiner
35
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35
Wirtz, Bernd W.
35
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National Bureau of Economic Research
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Haufe-Lexware GmbH & Co. KG
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epubli GmbH
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Forschungsbasierte Infrastruktureinrichtung "Sozio-oekonomisches Panel (SOEP)", DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
13
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12
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11
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10
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10
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10
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International journal of hospitality management
729
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699
Journal of business research : JBR
596
Journal of retailing and consumer services
553
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426
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
311
International journal of contemporary hospitality management
295
Journal of vocational behavior
290
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Cogent business & management
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Industrial marketing management : the international journal for industrial and high-tech firms
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Auditing : a journal of practice & theory
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Springer eBook Collection
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Gabler Edition Wissenschaft
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Journal of business ethics : JOBE
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Services marketing quarterly
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Europäische Hochschulschriften / 5
162
Service business
153
Health care management review : HCM review
151
IZA Discussion Paper
147
Journal of service research : JSR
147
International journal of quality & reliability management
146
International journal of human resource management
142
International journal of project management : the journal of The International Project Management Association
137
International journal of services and operations management
130
Journal of Asian finance, economics and business : JAFEB
129
Total quality management & business excellence
128
International journal of quality and service sciences
127
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ECONIS (ZBW)
58,661
USB Cologne (EcoSocSci)
2,175
RePEc
1,680
EconStor
1,075
BASE
171
USB Cologne (business full texts)
151
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57
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44
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Showing
1
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10
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date (oldest first)
1
The unattended effects of satisfying professional services clients : the influence of client satisfaction and attitudinal congruence on employee retention
Frey, Regina Viola
;
Bayón, Tomás
-
2011
Persistent link: https://www.econbiz.de/10010191062
Saved in:
2
The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya
;
Ooncharoen, Nantana
; …
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
Saved in:
3
Assessing clients' satisfaction with the service quality of construction consultants in Lagos, Nigeria
Dosumu, Oluwaseun Sunday
;
Aigbavboa, Clinton
- In:
African journal of science, technology, innovation and …
11
(
2019
)
6
,
pp. 771-779
Persistent link: https://www.econbiz.de/10012173324
Saved in:
4
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
5
A study on job satisfaction in the consultancy industry
Sivanandam, Prasanna
;
Gayathri Gunabalan
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 429-435
Persistent link: https://www.econbiz.de/10012504927
Saved in:
6
The impact of internal marketing on employee job satisfaction and customer satisfaction : empirical evidence from restaurant industry of Saudi Arabia
Sohail, M. Sadiq
- In:
Middle East journal of management : MEJM
5
(
2018
)
4
,
pp. 321-339
Persistent link: https://www.econbiz.de/10011979554
Saved in:
7
The impact of internal marketing on employee job satisfaction in the banking sector of Bangladesh
Yesmin, Rexona
- In:
Bank parikrama : a journal of banking & finance : …
42
(
2017
)
1/2
,
pp. 117-136
Persistent link: https://www.econbiz.de/10012023605
Saved in:
8
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
9
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
10
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
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