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1
Recollection consistency of festival consumption emotions
Lee, Jenny Jiyeon
;
Kyle, Gerard T.
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
2
,
pp. 178-190
Persistent link: https://www.econbiz.de/10009509150
Saved in:
2
More than happy to help? : customer-focused
emotion
management strategies
Little, Laura M.
;
Kluemper, Don
;
Nelson, Debra L.
; …
- In:
Personnel psychology : a journal of applied research
66
(
2013
)
1
,
pp. 261-286
Persistent link: https://www.econbiz.de/10009714598
Saved in:
3
The influence of cognitive dissonance on retail product returns
Powers, Thomas L.
;
Jackson, Peter
- In:
Psychology & marketing
30
(
2013
)
8
,
pp. 724-735
Persistent link: https://www.econbiz.de/10009786039
Saved in:
4
The impacts of national character on critical factors of customer satisfaction and on customers' behavioral intentions in service organizations : a case of tourist hotels in Tanzan...
Komba, Ladis
-
1997
Persistent link: https://www.econbiz.de/10000952592
Saved in:
5
Understanding consumer reactions to offshore outsourcing of customer services
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
Contemporary research in e-branding
,
(pp. 228-240)
.
2009
Persistent link: https://www.econbiz.de/10003778220
Saved in:
6
Examining the antecedents of trust and rapport in services : discovering new interrelationships
Macintosh, Gerrard
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 298-305
Persistent link: https://www.econbiz.de/10003864559
Saved in:
7
The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.
;
Capella, Michael L.
;
Kinard, Jerry L.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
Saved in:
8
Identitying characteristics of consumers who frequently return apparel
Johnson, Kim
;
Kang, Minjeong
- In:
Journal of fashion marketing and management
13
(
2009
)
1
,
pp. 37-48
Persistent link: https://www.econbiz.de/10003847728
Saved in:
9
Happiness for sale : do experiential purchases make consumers happier than material purchases?
Nicolao, Leonardo
;
Irwin, Julie R.
;
Goodman, Joseph K.
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
2
,
pp. 188-198
Persistent link: https://www.econbiz.de/10003880176
Saved in:
10
The effect of mere touch on perceived ownership
Peck, Joann
;
Shu, Suzanne B.
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
3
,
pp. 434-447
Persistent link: https://www.econbiz.de/10003895835
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