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Consequences of customer powerlessness : secondary control
Bunker, Matthew; Ball, A. Dwayne - In: Journal of consumer behaviour : an international … 8 (2009) 5, pp. 268-283
Persistent link: https://www.econbiz.de/10003899846
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Consumer attitude toward outsourcing of technical support services : an exploratory study
Koku, Paul Sergius - In: Services marketing quarterly 30 (2009) 4, pp. 315-332
Persistent link: https://www.econbiz.de/10003900698
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Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Services marketing quarterly 31 (2010) 1, pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
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From trash to treasure and beyond : the meaning of voluntary disposition
Albinsson, Pia A.; Perera, B. Yasanthi - In: Journal of consumer behaviour : an international … 8 (2009) 6, pp. 340-353
Persistent link: https://www.econbiz.de/10003921563
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David; Huang, Yang; Verma, Rohit - In: Journal of service management 22 (2011) 3, pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
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Product customization and customer service costs : an empirical analysis
Kumar, Anuj; Telang, Rahul - In: Manufacturing & service operations management : M & SOM 13 (2011) 3, pp. 347-360
Persistent link: https://www.econbiz.de/10009259970
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Specialty store expertise as a driver of satisfaction and share of wallet
Friedman, Douglas C.; Brown, Terence Albert; Taran, Zinaida - In: The international review of retail, distribution and … 21 (2011) 4, pp. 375-389
Persistent link: https://www.econbiz.de/10009314459
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An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives
Lee, Dong Hwan - In: Psychology & marketing 32 (2015) 1, pp. 49-64
Persistent link: https://www.econbiz.de/10011287639
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Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M. - In: Services marketing quarterly 34 (2013) 1, pp. 67-85
Persistent link: https://www.econbiz.de/10009726519